Sending the client a “love poem” from their carpet?

Too often a company sees a carpet cleaning ad from a competitor and tries to copy it. Listen carefully here:  If it has already been done then you are already behind!

So if you want to steal a good idea (Steve Toburen calls this “research” or if he is in a generous mood “borrowing”!) then steal it from another industry!

While I was reading one of my favorite author/bloggers, Dan Pink, I came across a love poem from an auto dealership to their customer’s car. It was written on a fancy wedding type invitation card and addressed to “Your 2001 Civic”.  (Or whatever the dealership has on file that you are driving.)

Each day Americans throw away enough junk mail to reforest the Sahara desert. Why?  Because you can recognize (and mentally dismiss) a piece of junk mail from 20 feet away! But no one ever throws away a fancy “invitation” without opening and reading it!

So by sending out an elegant invitation I guarantee your clients will open it and read it to the end. You have already won half the battle!  Plus I am also positive your customer will share your clever mailing with their friends.  (They might even pin it up at work on the bulletin board!)

So make it a group project at your company or with your family to write a poem to your customer’s carpet or sofa or tile and grout.  It will be fun AND  most likely will make your phone ring!

So Mr. Shakespeare- are you ready to give it a shot? Here’s a look at what Mr. Pink was so impressed with.

Bill

PS  Let us know your thoughts in the comments section below.

TwitterFacebookLinkedInGoogle+Share

Related posts:

  1. Home owners love carpet cleaners who love kids and pets!
  2. How NOT to fix a client’s carpet cleaning complaint
  3. Love cleaning customers … and their dogs!
  4. Five bucks to get started off right with your carpet cleaning client

This post was written by:

Bill Yeadon - who has written 124 posts on Jon-Don's Strategies for Success- Marketing, Pricing and Management for Carpet Cleaning, Restoration, and Janitorial.

Bill started in the carpet cleaning business in 1976 as an owner/operator. He is a certified carpet inspector as well as an IICRC certified instructor. Currently, Bill is the director of Jon-Don’s education division.

Contact the author

Submit your comment

To post your comment please login or enter the requested information below. To avoid spam, we moderate all first-time comments so please give us a day to approve it. Thanks for your patience, you'll only have to wait once...