The two most important time spans in your client’s home are the first two minutes AND the last two minutes. We all know that “first impressions” are so very important. But it is easy to overlook those last two minutes with your client. (Especially if you are running behind!)
So never give your customer the idea that you are rushing to get to the next job. (Even if you are!) Spend a few minutes and show personal interest in their home. Review the job and give the home owner a few tips on how to take care of their carpets. Then cap off your great relationship by saying ……
“Thank you, Mrs. Jones, for letting me be a guest in your home. We appreciate your business and I would really be grateful for your referrals to your friends and neighbors.”
The goal is to leave your customer on a high note and with the most important points (such as her Cheerleader referrals!) emphasized at the end.
Steve Toburen
PS So how do you close out the job with your customer?
Every week we share a timely, practical tip like the above. So if you’re not already signed up for these FREE weekly QuickTIPS, do so now.
This week’s FOCUS: Staying healthy on the job
Two carpet cleaning techs instead of a solo employee?
As a carpet cleaner do you have a personal “Disaster Plan”?
Did you know your carpet cleaning technicians are “addicts”?
Efficiency and safety through labels
A wounded carpet cleaner’s cry for help …
Is it time to move away from the venerable scrub wand? Yes and no …
“SFS changed my life”- Brad Macauley
Download: Cleaning Up- Building Personal Wealth in the Cleaning Industry
Download: A “Beauty Makeover” check list for your cleaning business
Also new this week:
- The destructive results of “Owner Arrogance”
- “Moment of Truth” Residential Carpet Cleaning Checklist
- QuickTIPS: Build a portfolio of your most “dramatic” work
- “A first class event from beginning to end”- Rick Massimi
- Big Billy’s guide to sanitizers, disinfectants and deodorizers
Related posts:
- “Meg’s Story” (Part 1)- Real world dispatches from a “front lines” professional carpet cleaner.
- What can a carpet cleaner present at a “ladies club” meeting?
- Give your carpet cleaning clients the “Illusion of Control”
- “Careful Cleanliness” pays off for cleaners!
- As a carpet cleaner do you have a personal “Disaster Plan”?
I hand them a bottle of spotter and a virgin terrycloth towel, discuss spotting, their 1year spot and spill warranty, and ask them to help spread the word.