One guiding principle of Value Added Service is looking at yourself (and your equipment) through the eyes of your customer. In the SFS seminar we call this “Putting On the Customer’s Eyeglasses”! (POTCE)
And when you POTCE you quickly see that bringing in dirt from the previous job is a BIG negative Moment of Truth for your customer! Avoid this bone-headed mistake with this great reminder …
After completing each job leave the last section of extraction hose hooked up to vacuum off your cleaning wand and/or underneath your rotary extraction tool. This will get rid of dirt, carpet fibers, dog hair, etc. Then use a damp towel to wipe off your equipment so it will be clean for the next job.
In the past we used a high pressure spray gun to clean our equipment out by the truck. But then we were left with a nasty mess of water, sand and pet hair running down the customer’s drive way. (And ice in the winter too!)
Using your vacuum hose and a towel is simple, fast and if you do it on every job your tools always look good. (Some of our newly minted SFS graduates go back home and POTCE by focusing on the appearance of their equipment and then absolutely CRINGE!)
Steve Toburen
PS So how do you keep YOUR equipment nice and clean between jobs?
Every week we share a timely, practical tip like the above. So if you’re not already signed up for these FREE weekly QuickTIPS, do so now.
This week’s FOCUS: Performing the On-Site Inspection
Impress your carpet cleaning client with a flashlight
Be a “Concerned Consultant” for your carpet cleaning clients
Put your carpet cleaning client at ease by using the “Queen of England” response!
Do you follow a 5-Step introduction sequence?
Dramatically increase your carpet cleaning profits with this “protected with Scotchgard” question!
What freebies should I give my carpet cleaning customers?
Banning the “e-word”- Help your carpet cleaning customers focus on more than price!
Download: Carpet Cleaning Inspections That Sell!
Download: Commercial Carpet Interview Analysis
Download: Water Damage Customer Interview Form
Also new this week:
- You deserve a “working vacation”!
- I don’t want to be rich- will SFS help me?
- QuickTIPS: Write their name down IMMEDIATELY!
- The advantages of an on-site VAST seminar
- How cleaners/restorers can avoid the Mercedes Benz Syndrome
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