Just “doing the work” still brings complaints.
To create Commercial Cheerleaders you must tap in to the “80% Principle”: “80% of how a client decides if you are doing a ‘good job’ or a ‘bad job’ is based on how they FEEL about the people doing the work!”
A no brainer- Right? But how?
This simple checklist consistently guides your front-line service worker’s relationship with your clients.
Steve Toburen
Commercial Moment of Truth Checklist