Andy Grove of Intel fame said it best, “Success breeds complacency and then complacency breeds failure.” Absolutely true in our fast-paced cleaning and restoration industry.
So how about you? Has a “degree of success” caused you to “relax” a bit? If so, may I remind you to…
Constantly be “tuning up your hot rod”! (Fix those business problems.)
I ask the car enthusiasts in every SFS class, “Is a hot rod ever ‘finished’?” They reply, “NO WAY”! Instead, proud hot rod owners are constantly “tweaking” their baby! And yes, I want you to view your business as a “hot rod”!
So never passively accept business problems/issues as “normal”. Instead, ask yourself, “What can I ‘tune up’ (change) to make sure this particular problem NEVER HAPPENS AGAIN?” Here are some common “tuning up your hot rod” business problems/solutions:
- “Broken equipment keeps going back out to the field!” Implement this free Equipment Repair Sheet. And insist your techs “red tag” non-working items!
- “How can I stop ‘disappearing tools’?” (GRRRRR!) Hold your techs “accountable” with a Personal Equipment Inventory List.
- “How can we close ‘price shoppers’ on the phone?” Use this Phone Format to answer the dreaded “How much do you charge?” question!
- “I don’t know how much to bid!” Use this Commercial Production/Pricing Analysis Log to give you the data you need.
- “How can I speed my guys up?” Make each trip to the truck count with this Commercial Set-up List.
- “My techs aren’t getting all the info on a water loss!” Give them this Water Damage Customer Interview Form.
- “When we’re swamped in losses we need to speed up!” Guide your techs with this Water Damage Restoration Set-up List.
Mr. Grove also famously stated, “Only the paranoid survive!” Can this warning help a restoration or cleaning contractor? Let’s focus on this soon!