A huge gulf often exists between most cleaning technicians and your office personnel. This “role changing” QuickTIP forces the two camps to get to know each other and to understand the pressures that the “other side” works under.
Right after hiring and then every year on their employment anniversary date have every office employee spend a day working out in the field. You can also have each technician help out in the office for a day. (Now THAT will be “interesting”!) This will create a closer company and foster teamwork among your staff.
The inevitable “armed truce” between your office staff and your front line technicians is an issue that will loom larger as your company grows . Your office employees get frustrated with your techs and who can blame them! BUT take the average office worker, put a uniform on them and send them out on a truck. When they drag in at the end of a long day he or she will REALLY appreciate their desk job from then on! (And definitely won’t be as hard on the technicians either!)
And of course the reverse is true too. Production employees seldom grasp the pressures and paperwork challenges that a busy office constantly deals with. So let them learn with a day in the office! The philosophy in a multi-truck company should be the same as our unofficial SFS motto, “We’re all in this together”!
Steve
P.S. So how do you promote close knit family feelings in your business?
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