Your job is to remove “the dirt” from your client’s home- NOT bring more in! So obviously you shouldn’t bring MORE dirt in! But this isn’t just about actual dirt- we’re talking customer’s PERCEPTIONS here. So you (and your employees) must obsess over creating an impression of “Careful Cleanliness”. How? By focusing on what the SFS seminar calls the “Triple A’s”- Actions, Appearance and Attitude! Here’s an initial Triple A checklist:

Service vehicle: Clean, tire foam applied, no visible body damage, no trash on dash board, lettering bright and new?

Equipment: Vacuum and solution lines cleaned at each job BEFORE loading into the van? (And puhleeeease! Ditch the duct tape for leaking vac hoses!) Is your scrub wand shiny and bright? What about the underside of your rotary extraction cleaning tools? Are your pump-up sprayers residue and drip free?

Doing all of the above means you need a simple, easy way to keep your stuff (including your van) clean. Soooo …

Install a tee off of your truck mount solution line with a permanently attached high pressure hose and short pressure washing wand. The hose should be just long enough to reach the other side of the van and live hung up coiled next to your TM. (That’s why you want the shortest hose possible.) Now you have a easy way to freshen up your vehicle and equipment at the end of every job.

Now insist that your techs USE this simple way to maintain “Careful Cleanliness”. (And of course, being careful includes not leaving any little gifts on your client’s pristine driveway!)

Steve

P.S: An abiding concept at SFS is to “Make it easier to do it right than to do it wrong”. So what “easy” tips have you implemented to keep your vans and equipment clean and tidy?

NOTE: Next week’s QuickTIPS will focus on Careful Cleanliness re: your technician’s personal appearance and actions. Send me your employee ideas beforehand and I’ll credit you in our QuickTIP!

This week’s FOCUS: Moments of Truth in Fire Restoration

Get out your video camera

Use “bumpers” for moving furniture with “care and concern”

A high class technique to create restoration Cheerleaders

Can you help me with a restoration “comment form”?

Get full mileage out of your Fire and Water Damage Restoration “progress photos”

How a “simple act of human kindness” can pay off big time with a fire and water damage restoration customer!

Search out your Restoration Customer’s concerns

Give your fire and water damage restoration customers a tasty way to remember you …

Download: Recession Proofing Your Restoration Business

Download: 12 Secrets for a Smoother Running Restoration Business

Also new this week:

• Meg’s Story: Focusing on our online marketing (Part 10)
• QuickTIPS: Two carpet cleaning techs instead of a solo employee?
• Burning out with janitorial in New Zealand!

Related posts:

1. How a “simple act of human kindness” can pay off big time with a fire and water damage restoration customer!
2. Build a portfolio of your most “dramatic” work
3. An apology … and a clarification.
4. New cotton “towels”! Carpet cleaners should never use (or say the word) “rags” on the job!