Identifying Critical Growth Points
Insulating Your Company Against Disaster
Preparing Yourself and Your Company for Growth

The Balance Sheet
What it means in “real life”
Learning your “Primary Business Equation”
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Cash Flow Forecasting
Sample copies of a weekly “Financial Flash Report”
7 tactics to speed up your cash flow
The Profit and Loss Statement
Understanding the five components of your Income Statement
5 sample P & L Statements with target numbers for your business.
Lunch

The 7 Key Steps to “Thumb-nail” Your Price
The “Five M’s” of Cost of Sales
4 different forms to help you analyze your “Five M’s”
Pricing Forms to help you set profitable prices.
Production Logs to keep track of your employees (and yourself!)
Quick Job Costing Worksheet to price any commercial cleaning contract.
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Hiring the Very Best People
Start with Great People
Analyzing your personal “Hiring Traps”
The “Eternal Search” for Quality Employees
Where are they “hiding” now- how to find them!
How to write a “killer employment ad”
7 great sample ads for carpet cleaning employees
Avoiding Discrimination Charges & Lawsuits
The “six protected classes”
What you legally ask- and what you can’t!
Screening Your Prospects
A great “phone interview” screening form
8 hints on a loser employee BEFORE they say anything.
The Application Review
10 ways to see if they are lying on a job application
Preparing for the Job Interview
How to check references and get the “real story”
A sample Reference Verification Form
Performing the Job Interview
A Pre-Employment Written Questionnaire
Interviewing Systems
Conducting the Second Job Interview
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Blurred Vision
No-Accountability
Heroic Managing
E-Drift
Hiding Out
Swollen Ego