Author Archives | Chuck

Respect? You have to earn it first!

Respect? You have to earn it first!

It is simple- to get respect you have to give it first. Harried business owners especially need to be wary of breaking this rule. Consider carefully Chuck’s thoughts on enhancing your “respect earning potential”…

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Stay Focused!!!

Stay Focused!!!

“I solve problems. That is what I do.” How often have you thought that this mantra essentially sums up your business life as a carpet cleaner? And yet Chuck Violand shows that this constant “desperation problem solving” may actually hinder instead of help your cleaning business …

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How NOT to hire carpet cleaning techs!

How NOT to hire carpet cleaning techs!

Chuck Violand proves that the old saying, “The fish rots from the head down” is constantly proved true when it comes to how we hire new employees. Escape from the “employee revolving door” by avoiding the trap of “desperation hiring” …

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The two BIG responsibilities of a good leader …

The two BIG responsibilities of a good leader …

Most of us entered the carpet cleaning industry by the “back door”- as technicians first. No shame in that. But sooner or later most carpet cleaners must morph into being a “leader” in their company. Being a good leader is both simpler and infinitely more difficult than you may have ever imagined …

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Is your cleaning business a “leaky bucket”?

Is your cleaning business a “leaky bucket”?

Is your carpet cleaning/restoration company constantly “leaking”? The first road to patching the leaks is to recognize the problem … and its cause. Chuck Violand points where to look for lost energy, profits, … you get the idea.

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“The 20 Foot Rule”: Improving relationships.

“The 20 Foot Rule”: Improving relationships.

Make eye contact and say hello. Sounds simple. However, many of us struggle with even the most basic people skills. Here is a simple rule to make it happen for you and your workforce.

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Don’t be a “Chief Problem Solver”- Part II

Don’t be a “Chief Problem Solver”- Part II

So Chuck has weighed in earlier on why you need to get out of solving every single problem for your employees. Yet you are probably already there! So how do you get out of being a “problem solving Sugar Daddy”? Follow these four steps to relief…

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How much is your cell phone “costing” you?

How much is your cell phone “costing” you?

Our hi-tech world can keep you constantly connected. Is that always a good thing? Chuck Violand evaluates this current (and in his opinion very damaging) trend …

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