Create positive client feelings right from the git-go with a simple clipboard. Small touches like this display a “Sense of Urgency” and communicate security to the client.
Author Archive | Steve Toburen
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
It is YOUR money! So stop feeling guilty about asking for it. Steve shares a key technique to stay on top of your receivables!
What lessons can be extracted by analyzing your “fails” over the last 12 months?
Online five star positive reviews are “gifts that keep on giving”! Your challenge? Residential customers promise to review you online but forget!
Promoting “word-of-mouth” referrals has always been the most effective business marketing. Online reviews are even better!
A proactive cleaning and restoration contractor can beat winter challenges with these key steps!
Listen carefully here: Carbon Monoxide is a very real danger to you, your employees AND your customers.
WINTER strikes terror in the heart of most in our industry. Should you be worried? Not if you make these winter preparations.
Are you close to a Jon-Don or other reliable service location? Do you have back-up equipment? Then read no further! Likely your highest and best use isn’t wrenching on your stuff! So let the experts work on it! But if you are (like I was) many hours from the closest service center you need your […]
Stop sending broken equipment BACK into the field with this essential piece of paperwork.
Make sure your Techs have the “specialized” tools they need for each job with a “load list”. Avoid those multiple trips back to the shop!
The Production Day Sheet details out all the key information to your tech for a given work day.
Make it easy for your front-line technicians to focus on making the Cheerleader by giving them all their information in Job Folders.
For a turnkey profitable company you must focus on efficient, consistent production AND a positive customer experience. This means defining the job routine.