Author Archives | Steve Toburen

Can you help me with a restoration “comment form”?

Can you help me with a restoration “comment form”?

A Chicago restoration contractor wants to get feedback from his customers. Steve explains why this is such a great idea and shares some resources that are free for the downloading right here on this site …

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Posted in Steve's "Bleeding Hearts" Advice Column2 Comments

How can I get more water damage restoration jobs?

How can I get more water damage restoration jobs?

One California carpet cleaner has fallen in love with the profits available in emergency water damage restoration. Steve explains he can get his fair share of water losses but it will take time and effort …

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Posted in Steve's "Bleeding Hearts" Advice Column7 Comments

Adding this “Extra Services Check List” will promote carpet cleaning up-sells!

Adding this “Extra Services Check List” will promote carpet cleaning up-sells!

Sometimes the best quickTIPS focus on the little things. For example, how much money are you “leaving on the table” simply because your client doesn’t know everything that your company offers?

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Posted in quickTIPS4 Comments

Selling Commercial Cleaning

Selling Commercial Cleaning

Commercial cleaning can be a great way to diversify and maintain an income year round if you know how to sell it.

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Posted in Special Reports11 Comments

“Commercial Carpet Analysis” Form

“Commercial Carpet Analysis” Form

So you finally muster up the courage to visit a great prospect for your regular commercial carpet maintenance. Even better, the owner agrees to see you! So NOW what do you do???

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Posted in Practical Paperwork4 Comments

12 Secrets to Success in Carpet Cleaning

12 Secrets to Success in Carpet Cleaning

This information has been tested and refined over the last thirty years. First by me and now for the last ten-plus years by our over 2,000 SFS members.

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Posted in Special Reports2 Comments

Tweaking a great carpet cleaning marketing tool: “The refrigerator magnet”-Part II

Tweaking a great carpet cleaning marketing tool: “The refrigerator magnet”-Part II

Refrigerator magnets have to be hands down one of the most cost-effective marketing tools for cleaners out there. Steve explains how you can distribute a frig magnet in your target market area effectively…

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Posted in quickTIPS4 Comments

Using a Telephone Format

Using a Telephone Format

The dreaded question of “how much?” meets it’s match in this Special Report.

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Posted in Special Reports0 Comments

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