Make it easy for your front-line technicians to focus on making the Cheerleader by giving them all their information in Job Folders.
For a turnkey profitable company you must focus on efficient, consistent production AND a positive customer experience. This means defining the job routine.
A collection of efficiency procedures for the cleaning and restoration industry. Don’t just do the work right, do it quickly to move on to the next job.
Find the right balance between efficiency and quality service by following a perfected set-up routine.
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to help you organize your work life and cut your trips to the van.
You need your tools and chemicals in the field with the technicians. Not forgotten back at the shop! Check out Steve’s great tip using a utility cart.
A truck mount without cleaning supplies won’t make you any money. Make sure your work crews always restock the chemicals they need.
Good manners and common sense go a long way in making Cheerleaders. For example, know how to ask permission …
Don’t do just one thing- use Massive Action by doing many different strategies all at the same time to stay busy all year round!
Offer specialized services to deodorize real estate and you can lock up the real estate agent market. Sweet smelling properties sell fast!
Sooner or later you HAVE to contact the Decision Maker to finish the sale. Steve gives another golden phrase to keep the process on track.
Use this five step initial contact interview process to increase your commercial sales.
If you make commercial cleaning sales calls you surely meet the gate keeper. Are they friend or foe? A lot depends on how you handle your interaction.
Steve congratulates a Midwest owner/operator for his residential carpet cleaning growth and success. But what now?
Let’s focus on commercial inertia with property and facility managers! (And insurance adjusters too.)