“The right people in the right seats”
Are you hiring chimps for your vans? The success or failure of your company depends on your answer. Jim Collins can help.
Extra-curricular activities create family feeling …
Families that play together, stick together. And my guess is you want your employees to “stick”. Here are some thoughts on exactly how to accomplish this …
Commercial Job Profile Sheet
Here is the third in our trilogy of free Special Reports on how to enter the very lucrative (and relatively competition free) world of regular contract commercial accounts.
How the Mighty Fall
You may think that Jim Collins’ book How the Mighty Have Fallen does not pertain to you. Are you sure? Are you and your employees still 100% committed to the core beliefs and values you stated during your startup? Take 10 minutes and find out.
How would you respond to this article?
The Post-Customer-Service Age, Steve Yastrow says customer service is no longer a differentiator in business. Let’s hear your thoughts.
Starbucks: Where’s the focus?
Market leaders cannot be everything to everyone. Different customers put different value on different things. Did Starbucks miss that idea in business school? Do they know something different about their customers? Or are they just desperate?
Take action with an “attitude of care and concern” when the customer speaks
How can you build a “caring attitude” into your cleaning company’s “communication infrastructure”? First things first- LISTEN! Second, take action. Here’s how…
Delegating or Shirking? You Make the Call! – Part II
Delegation is essential whether you are a small owner-operator or run a multi-truck operation. Learn the “why and how” in part two of a series I call: Delegating or Shirking? You make the call!
Slow Economy; Should I Discount?
Can discounting your price help drive more business? Take a look at Pizza Hut and see what it did for them.
Just one more way to “set yourself apart” …
Cleaning the customer’s ceiling fan blades can benefit you in multiple ways …
Which Test Won?
You are creating package pricing brochure for your company. Do you want high price to low or the opposite?
Well you are about to find out……
What’s It Going to Take to Persuade You?
Big Billy introduces us to the man who is the acknowledged master of influence and persuasion. Read 5 examples of how persuasive ideas can help your business …
Why carpet is disappearing
How can a simple drink spill in the Denver airport turn into such a large mess?
Weekly Financial Flash Report
In the “good ole days” (pre-recession) you could get by with casually checking the nice big number at the end of your monthly Profit and Loss statement and then pop a cold one! Not anymore. You now need to focus like a hawk on your WEEKLY financials. This Flash Report form will help …