Make it easy for your clients to praise your employees AND let them quickly notify you if they have concerns.
Big results with practical, simple tools.
This simple checklist consistently guides your front-line service worker’s relationship with your clients
Pre-orient your customers on what to expect while also giving them Additional Service Options.
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away.
This Customer Concern Follow-up Sheet will salvage the customer while providing valuable feedback for your company.
This Personal Protection Inventory List gives each on-location tech their very own PPE bag and makes them accountable.
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
This Water Damage “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
This Commercial “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer.
Develop a solid and consistent work routine that avoids carbon monoxide.
Your website should be the target that all of your synergistic marketing should lead back to. This checklist will get you started.
This “Initial Value Added Service Training” procedure gives you a step-by-step guide to pre-orient your employee on the hidden customer emotions confronting them on the job.
Use this weekly cleaning company finances report to get a snapshot of where you are and what is coming down the road.
Your biggest challenge in residential? Homeowners “put off” their carpet cleaning! This “warranty” will get you the yearly cleaning.