The best way to train techs in customer service
How can owners and managers train their employees so that they morph into “Cheerleader making machines”? Jeff Cutshall shares one solution…
carpet cleaning education
Give your clients the “why and what”
Improve your face to face time with clients. Make your great service even better by providing information that the customer can appreciate and use.
The Three “A’s” – #1 Ability
Chuck Violand is sure you know HOW to perform the work you offer. The real question is, how can you communicate your expertise to your customers? Check out these recommendations.
How much do you charge to be a SFS “member”?
Dedicating 5 days to the SFS seminar (and gaining SFS membership) IS a big investment. Is it worth it? You be the judge after reviewing what is included…
Staying up to date on the carpet manufacturing industry
Just because there is less carpet being installed these days doesn’t mean you need to hang up your wand and retire! Bill Yeadon tackles the latest rumors and facts about today’s carpet manufacturers.
Big Billy’s Books and Blogs Directory
Bill Yeadon reviews books, blogs and other education resources with a focus on modern marketing for small businesses in the Carpet Cleaning, Mold Remediation and Fire and Water Damage Restoration industries.
Paperwork Downloads Directory
Find forms, worksheets, reports and procedures for the Cleaning & Restoration Industry. All these Practical Paperwork downloads are free of charge.