“I’m hitting a road block on implementing the ‘Stay Beautiful’ program!”

A North Carolina SFS member is getting resistance from customers who don’t want to give up their credit card information for the regular monthly service agreement amount. Steve reminds him that many people are more comfortable with a second option …

Use “Creative Scheduling” for commercial accounts

Steve’s stack of regular commercial “Service Agreements” let him sleep much better. But he did want to SLEEP at night. Learn how Steve avoided doing late night commercial work with his “Creative Commercial Scheduling” technique!

Who knew selling carpet cleaning to restaurants could be so easy?

A mostly residential carpet cleaner discovers a new market in commercial. His new found success takes Steve on a nostalgic journey to yesteryear and how, despite conventional wisdom, he fell into contract maintenance commercial cleaning.

Should I “stoop to the level” of my cut-throat carpet cleaning competitors?

After moving to Georgia a carpet cleaner is finding it difficult to get the old cash flow started again. Instead of screaming “Get out there and sell!” Steve says to begin at home with the old-fashioned concept of “frugality” …

A wounded carpet cleaner’s cry for help …

All of us (and especially you solo owner operators) should think about the fragile line between good health and winding up disabled in just one instant. And we’re not just talking health. Instead, think what would happen to your family’s economic security if you lose one, two, three or more months of work …

How can I incorporate the pre-paid “Stay Beautiful” program into rentals?

One recent SFS graduate asks how she can add a monthly payment for future programmed maintenance cleanings into the lease. While Steve is no lawyer (thank goodness!) he does share some ideas…

How your carpet cleaning or restoration company can not only survive but prosper with “Situational Awareness”!

Complacency, routine and arrogance have destroyed companies much bigger and (at one time) more successful than your cleaning or restoration operation. So how can you survive and even prosper in today’s extremely challenging business environment? Steve shares the concept of “S/A” …