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	<title>Jon-Don&#039;s Strategies for Success &#187; communication</title>
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	<link>http://sfs.jondon.com</link>
	<description>Your success is our success  -  it&#039;s that simple.</description>
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		<title>Feeding your carpet cleaning troops &#8230;</title>
		<link>http://sfs.jondon.com/5472/blog/feeding-your-carpet-cleaning-troops</link>
		<comments>http://sfs.jondon.com/5472/blog/feeding-your-carpet-cleaning-troops#comments</comments>
		<pubDate>Fri, 23 Jul 2010 14:52:47 +0000</pubDate>
		<dc:creator>Chuck Violand</dc:creator>
				<category><![CDATA[SFS Instructor’s Blog]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[motivating carpet cleaning technicians]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[values]]></category>
		<category><![CDATA[weekly staff meetings]]></category>

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		<description><![CDATA[Do you ever feel like you are leading the troops in a daily war?  Chuck Violand brings up that your soldier employees need much more than a pay check.  They need emotional support and comfort.  How can you deliver?  One great way is with FOOD!]]></description>
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		<title>How a &#8220;simple act of human kindness&#8221; can pay off big time with a fire and water damage restoration customer!</title>
		<link>http://sfs.jondon.com/5569/resources/quicktips/how-a-simple-act-of-human-kindness-pays-off-in-fire-and-water-damage-restoration</link>
		<comments>http://sfs.jondon.com/5569/resources/quicktips/how-a-simple-act-of-human-kindness-pays-off-in-fire-and-water-damage-restoration#comments</comments>
		<pubDate>Tue, 20 Jul 2010 14:13:59 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[80 percent principle]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer interview]]></category>
		<category><![CDATA[Emotional Dynamics]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[first impression]]></category>
		<category><![CDATA[inspections]]></category>
		<category><![CDATA[listening skills]]></category>
		<category><![CDATA[marketing to women]]></category>

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		<description><![CDATA[First impressions are lasting impressions. Start off on the right foot with your disaster restoration customers by showing genuine care and concern. How? By simply paying attention.  Read on for the details ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>How can my janitorial service not get blamed for unlocked doors?</title>
		<link>http://sfs.jondon.com/5474/bhc/how-can-my-janitorial-service-not-get-blamed-for-unlocked-doors</link>
		<comments>http://sfs.jondon.com/5474/bhc/how-can-my-janitorial-service-not-get-blamed-for-unlocked-doors#comments</comments>
		<pubDate>Mon, 19 Jul 2010 11:46:11 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Steve's "Bleeding Hearts" Advice Column]]></category>
		<category><![CDATA[commercial]]></category>
		<category><![CDATA[commercial cleaning security policies]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[getting blamed]]></category>
		<category><![CDATA[getting the key in commercial]]></category>
		<category><![CDATA[security]]></category>
		<category><![CDATA[systems]]></category>

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		<description><![CDATA[A Los Angeles Building Service Contractor is sick and tired of getting blamed for every unlocked door.  Steve says he only has three options ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Get full mileage out of your Fire and Water Damage Restoration &#8220;progress photos&#8221;</title>
		<link>http://sfs.jondon.com/5307/resources/quicktips/get-full-mileage-out-of-your-fire-and-water-damage-restoration-progress-photos</link>
		<comments>http://sfs.jondon.com/5307/resources/quicktips/get-full-mileage-out-of-your-fire-and-water-damage-restoration-progress-photos#comments</comments>
		<pubDate>Tue, 06 Jul 2010 13:48:29 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[digital photos]]></category>
		<category><![CDATA[disaster restoration]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[insurance adjusters]]></category>
		<category><![CDATA[insurance agents]]></category>
		<category><![CDATA[photo album]]></category>
		<category><![CDATA[restoration business]]></category>
		<category><![CDATA[water damage restoration]]></category>

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		<description><![CDATA[Disaster restoration has the most adversarial environment and yet the biggest potential profits of any cleaning service you can offer.  So which side of this "double-edged sword" will you wind up on?  It all depends on "doing it right" by communicating well ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are You Fascinating?</title>
		<link>http://sfs.jondon.com/4994/billys-book-reviews/are-you-fascinating-carpet-cleaning-marketing</link>
		<comments>http://sfs.jondon.com/4994/billys-book-reviews/are-you-fascinating-carpet-cleaning-marketing#comments</comments>
		<pubDate>Wed, 26 May 2010 15:17:47 +0000</pubDate>
		<dc:creator>Bill Yeadon</dc:creator>
				<category><![CDATA[Big Billy's Books & Blogs]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[first impression]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[marketing to women]]></category>

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		<description><![CDATA[How's that for a headline? Did it perk your interest? It should as it used two rules for writing headlines: 1) get self interest in your headline and 2) use a question. But this post is not about headlines. It is about Influence ...]]></description>
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		</item>
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		<title>&#8220;Introduce&#8221; your carpet cleaning technicians to the home owner BEFORE they ring the door bell</title>
		<link>http://sfs.jondon.com/4675/resources/quicktips/introduce-your-carpet-cleaning-technicians-to-the-home-owner-before-they-ring-the-door-bell</link>
		<comments>http://sfs.jondon.com/4675/resources/quicktips/introduce-your-carpet-cleaning-technicians-to-the-home-owner-before-they-ring-the-door-bell#comments</comments>
		<pubDate>Tue, 04 May 2010 14:24:23 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[carpet cleaning technicians]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[customer eyeglasses]]></category>
		<category><![CDATA[Emotional Dynamics]]></category>
		<category><![CDATA[employee profile]]></category>
		<category><![CDATA[fear]]></category>
		<category><![CDATA[first impression]]></category>
		<category><![CDATA[marketing to women]]></category>
		<category><![CDATA[systems]]></category>
		<category><![CDATA[trust]]></category>

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		<description><![CDATA[This quickTIPS focuses on how to calm the typical fears a carpet cleaning home owner has about a new, unknown (and possibly very strange) cleaning technician walking into their home.  Read and IMPLEMENT this quickTIP .... please!]]></description>
		<wfw:commentRss>http://sfs.jondon.com/4675/resources/quicktips/introduce-your-carpet-cleaning-technicians-to-the-home-owner-before-they-ring-the-door-bell/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>How your carpet cleaning or restoration company can not only survive but prosper with &#8220;Situational Awareness&#8221;!</title>
		<link>http://sfs.jondon.com/4077/blog/how-your-carpet-cleaning-or-restoration-company-can-survive-with-situational-awareness-weekly-financial-report</link>
		<comments>http://sfs.jondon.com/4077/blog/how-your-carpet-cleaning-or-restoration-company-can-survive-with-situational-awareness-weekly-financial-report#comments</comments>
		<pubDate>Mon, 19 Apr 2010 13:19:53 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[SFS Instructor’s Blog]]></category>
		<category><![CDATA[carpet cleaning financials]]></category>
		<category><![CDATA[cash flow]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[entrepreneurs]]></category>
		<category><![CDATA[finance flash report]]></category>
		<category><![CDATA[finances]]></category>
		<category><![CDATA[situational awareness]]></category>
		<category><![CDATA[small cleaning business]]></category>
		<category><![CDATA[success]]></category>
		<category><![CDATA[survival]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=4077</guid>
		<description><![CDATA[Complacency, routine and arrogance have destroyed companies much bigger and (at one time) more successful than your cleaning or restoration operation.  So how can you survive and even prosper in today's extremely challenging business environment?  Steve shares the concept of "S/A" ...]]></description>
		<wfw:commentRss>http://sfs.jondon.com/4077/blog/how-your-carpet-cleaning-or-restoration-company-can-survive-with-situational-awareness-weekly-financial-report/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How are you going to motivate yourself for success in carpet cleaning?</title>
		<link>http://sfs.jondon.com/4282/billys-book-reviews/how-are-you-going-to-motivate-yourself-for-success-in-carpet-cleaning</link>
		<comments>http://sfs.jondon.com/4282/billys-book-reviews/how-are-you-going-to-motivate-yourself-for-success-in-carpet-cleaning#comments</comments>
		<pubDate>Wed, 31 Mar 2010 14:51:37 +0000</pubDate>
		<dc:creator>Bill Yeadon</dc:creator>
				<category><![CDATA[Big Billy's Books & Blogs]]></category>
		<category><![CDATA[carpet cleaning employees]]></category>
		<category><![CDATA[cheerleader]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[entrepreneurs]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[motivating carpet cleaning technicians]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[owner-operator cleaning business]]></category>
		<category><![CDATA[owner/operator]]></category>
		<category><![CDATA[small cleaning business management]]></category>
		<category><![CDATA[technical cleaning classes]]></category>
		<category><![CDATA[technical cleaning skills]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=4282</guid>
		<description><![CDATA[Everyone wants success but few ever find it.  Bill goes down deep into the human psyche with some soul searching questions about what motivates you as a business owner. Fortunately for all of us there are answers to be found inside us ...]]></description>
		<wfw:commentRss>http://sfs.jondon.com/4282/billys-book-reviews/how-are-you-going-to-motivate-yourself-for-success-in-carpet-cleaning/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why won&#8217;t my wife get on board with my new carpet cleaning venture?</title>
		<link>http://sfs.jondon.com/3899/bhc/why-wont-my-wife-get-on-board-with-my-new-carpet-cleaning-venture</link>
		<comments>http://sfs.jondon.com/3899/bhc/why-wont-my-wife-get-on-board-with-my-new-carpet-cleaning-venture#comments</comments>
		<pubDate>Thu, 25 Mar 2010 14:08:39 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Steve's "Bleeding Hearts" Advice Column]]></category>
		<category><![CDATA[carpet cleaning equipment]]></category>
		<category><![CDATA[carpet cleaning marketing]]></category>
		<category><![CDATA[cleaning chemicals]]></category>
		<category><![CDATA[cleaning solution]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[family carpet cleaning business]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[how to start carpet cleaning]]></category>
		<category><![CDATA[industrial cleaning supplies]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[owner/operator]]></category>
		<category><![CDATA[starting carpet cleaning]]></category>
		<category><![CDATA[starting out]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=3899</guid>
		<description><![CDATA[A prospective Denver carpet cleaner has caught the "entrepreneurial cleaning bug" but his wife just isn't excited about this new development.  Steve timidly ventures into the "family counseling" field with some hard-learned wisdom from his own experience in cleaning up ... ]]></description>
		<wfw:commentRss>http://sfs.jondon.com/3899/bhc/why-wont-my-wife-get-on-board-with-my-new-carpet-cleaning-venture/feed</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How can you motivate your carpet cleaning or restoration employees?</title>
		<link>http://sfs.jondon.com/3938/billys-book-reviews/how-are-you-going-to-get-your-carpet-cleaning-technicians-motivated</link>
		<comments>http://sfs.jondon.com/3938/billys-book-reviews/how-are-you-going-to-get-your-carpet-cleaning-technicians-motivated#comments</comments>
		<pubDate>Wed, 24 Mar 2010 14:41:50 +0000</pubDate>
		<dc:creator>Bill Yeadon</dc:creator>
				<category><![CDATA[Big Billy's Books & Blogs]]></category>
		<category><![CDATA[cheerleader]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[motivating carpet cleaning technicians]]></category>
		<category><![CDATA[motivation]]></category>
		<category><![CDATA[scotchgard sales]]></category>
		<category><![CDATA[small cleaning business management]]></category>

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		<description><![CDATA[Do you like your job? Do your techs and office staff like their jobs? Do you know OR are you afraid to ask them? Insights to both their and your motivations can give some engaging and maybe even frightening answers ...]]></description>
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