4 key concepts to orient employees regarding working in the customer’s home or business.
Tag Archives | customer service
So are you feeling the weight of the world on your shoulders? Share the load with your people (and help them stay honest too!) with this Special Report: “Adding Employee Accountability in Your Company”!
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
Manage your customer’s experience to be successful in restoration, residential, janitorial services, commercial, or concrete and tile & grout cleaning.
Making the Cheerleader is your prime objective but if you don’t get paid it doesn’t feel quite so good!
The best, fastest and by far cheapest way to grow your business? Develop delighted Customer Cheerleaders who preach your praises to everyone they meet.
You should frequently (every day if possible) tell your staff how much you appreciate them, but that is not enough.
A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.
You can’t go wrong by giving your customer control and then doing what they want! Steve reviews options for making this happen …
Whether it’s “free air” or free speech or freedom of choice, each freedom has a “cost/benefit ratio”.
The Strategies for Success program has always been the industry’s “Gold Standard” for business building help. Now Steve says SFS is even better for 2013…
Here is a simple acronym “road map” for making unhappy clients into “Turbo” Customer Cheerleaders!
Value Added Service is all about going the extra mile to make your customer happy. Here are a few options and tips on how to present your “no-charge” extras.
Everyone knows Big Billy has always been addicted to the coffee at Starbucks. Now his latest Starbucks experience has turned him into a raving fan. Future SFS attendees be warned …
SFS graduates are eager to turn their companies into fine-tuned Cheerleader making machines! BUT how can you get the average tech to “buy in” to your new vision? Jeff Cutshall has the answer …