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Tag Archive | "customer service"

Adding “Employee Accountability” To Your Company

Adding “Employee Accountability” To Your Company

So are you feeling the weight of the world on your shoulders? Share the load with your people (and help them stay honest too!) with this Special Report: “Adding Employee Accountability in Your Company”!

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Posted in Special ReportsComments (0)

Should a cleaning professional ever really be done learning?

Should a cleaning professional ever really be done learning?

The opportunity to learn business building advice from a very unique company is a rare opportunity, even for a 75-year-old industry legend. Who is this “legend” and which “unique” company can teach him something?

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Posted in Big Billy's Books & BlogsComments (0)

Should carpet cleaners accept credit cards?

Should carpet cleaners accept credit cards?

One veteran professional carpet cleaner in California has been debating the pros and cons of offering the credit card payment option to his clients. Steve helps him realize he has already sub-consciously decided …

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Posted in Steve's "Bleeding Hearts" Advice ColumnComments (5)

easy-money

Where is the REAL (and easy) money?

An Australian carpet cleaner wants to make more money while he is already in the home. So what other services can he offer? Steve weighs in …

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Posted in Steve's "Bleeding Hearts" Advice ColumnComments (4)

Should I wear a bow tie when cleaning?

Should I wear a bow tie when cleaning?

A Pennsylvania tech wants to add a bit of pizzazz to his “cleaning presentation”. His boss (being from the “old school” isn’t so sure. “New School Steve” shares his thoughts plus a couple of hints …

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Posted in Steve's "Bleeding Hearts" Advice ColumnComments (4)

Fear of the “Franchise Onslaught”!

Fear of the “Franchise Onslaught”!

It is so easy to get intimidated by the “big boys”. But Steve explains that there is a silver lining to this very scary cloud …

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Posted in Steve's "Bleeding Hearts" Advice ColumnComments (2)

High or low pricing- which way to go?

High or low pricing- which way to go?

A local Dallas carpet cleaner is already successful as a “prestige priced”, high end owner-operator. But now he is questioning his business model and his future …

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Posted in Steve's "Bleeding Hearts" Advice ColumnComments (0)

Place your Air Movers correctly to get more residential carpet cleaning work

Place your Air Movers correctly to get more residential carpet cleaning work

Make Cheerleaders in residential carpet cleaning before you even turn on your truckmount. How? Give your customer “the Illusion of Control”.

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Posted in quickTIPSComments (0)

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