How to convert wild guessing into an accurate commercial bid
Steve offers techniques for using a “test cleaning” to prepare an accurate bid.
efficiency
How can I speed up production?
Steve offers 8 tips to increase efficiency and speed up production for maximum profits. (Without creating negative moments of truth.)
How to create a “Production Day Sheet”
Everyone is happier when they have an established routine for the day and know precisely what is expected of them.
Git yerself efficient!
What is your goal in business? “Be more efficient” should be near top of the list. Continue to work on the efficiency your company for many benefits.
How to “pave the way” for your Technicians
Pre-orient your customers on what to expect while also giving them Additional Service Options.
How should I bonus my techs on their “Additional Service Options”?
Make it easy for your technicians to sell more on the job and you’ll make more money too. At the same time keep things transparent for everyone.
Show me the money! – 2
How many of you are guilty of CPS? (“Collection Procrastinating Syndrome”.) Why? Because you dread and fear the “confrontation” of asking for your money. I did too!
I loved my “duckbills”!
Tools in our industry can range from the massive to the sophisticated. So why my love affair with “duckbills”?
Escaping Groundhog Day Management – Part VII (Discipline)
We’ve discussed the first two sub-categories of discipline: 1) The ability to execute and 2) to hold yourself accountable. Now let’s finish up with this last characteristic – the ability to get out of our own way!
End your “missing tool” problem forever!
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
No more clutter in your service truck!
Clutter is a fire hazard, a Negative MOT and even worse it breeds… more clutter! So here is a No-More-Clutter Checklist
No more wasted trips to the service truck!
Getting more done in less time means increased profits. Let’s focus on fewer steps back and forth when setting up on the job.
How to be more productive in carpet cleaning
This Residential “Set-up List” organizes each trip up to the house while still focusing on the all important customer.
Use the “Stickiness Principle” to be more efficient in your company
Meditate on how to keep key similar items “stuck together” in all areas of your business. For example…
Give your customer multiple ‘reminder options’
A huge problem for any service provider is clients forgetting/ blowing off appointments. Schedule these tasks for your office staff …