This SFS Special Report can help you to find the path in business that best suits you and your goals in life.
Posted on 09 March 2009.
This SFS Special Report can help you to find the path in business that best suits you and your goals in life.
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Posted on 12 July 2010.
A Wisconsin carpet cleaner has been looking for an “excuse” to call his tardy booking customers. Steve shares a great way to reach out to your clients and at the same time create a positive Moment of Truth …
Posted in Steve's "Bleeding Hearts" Advice ColumnComments (0)
Posted on 27 July 2009.
Can you be successful without enduring the inevitable agonies of hiring employees? Absolutely. But if you fly solo you must make a few adjustments.
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Posted on 03 May 2010.
A Maine cleaning professional frets about the survival rate among carpet cleaning start ups. Steve never did and explains why you don’t need to worry about other people’s “survival rate” else either …
Posted in Steve's "Bleeding Hearts" Advice ColumnComments (0)
Posted on 13 November 2009.
Our hi-tech world can keep you constantly connected. Is that always a good thing? Chuck Violand evaluates this current (and in his opinion very damaging) trend …
Posted in SFS Instructor’s BlogComments (2)
Posted on 14 January 2010.
An Oklahoma business owner wants to do right by his employees but is frustrated by their apathy and fear in selling carpet protector. Steve shares 7 steps that he used to super-charge his Scotchgard carpet protector sales …
Posted in Steve's "Bleeding Hearts" Advice ColumnComments (0)
Posted on 30 October 2009.
Way back in the 50′s Bo Diddley sang a song titled “Who Do You Love?” If Bo were around today he would change the lyrics to “Who Do You Trust?”
Posted in SFS Instructor’s BlogComments (0)
Posted on 04 January 2010.
A New York carpet cleaner poses a thorny question, “What is the average age of my customer”? In typical Steve Toburen fashion he takes the “long way around” before answering the original question. But Steve’s long-winded reply contains some great insights on the Emotional Dynamics of the home owner/technician relationship …
Posted in Steve's "Bleeding Hearts" Advice ColumnComments (1)
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