Posted on 16 August 2010.
Talk about a love-hate relationship! We all LOVE the big money of an “after hours” emergency water loss. (And aren’t they all “after hours” and usually at the most personally inconvenient time?) But an after hours call can sure play havoc with your personal life! A Nebraska carpet cleaner dumps on Steve and Steve dumps it right back!
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Posted in Steve's "Bleeding Hearts" Advice Column
Posted on 26 July 2010.
It is just one of the cleaning industry’s “eternal questions”. Where is the “sweet spot” in compensating my employees? What is the simplest and most cost effective way to motivate technicians while still letting the company make a profit? Steve shares a few thoughts with a Richmond, VA carpet cleaner …
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Posted in Steve's "Bleeding Hearts" Advice Column
Posted on 26 August 2010.
A Portland carpet cleaner is at a cross roads in his life. Get big by taking on employees? Stay small as an owner operator? Steve’s answer may surprise you …
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Posted in Steve's "Bleeding Hearts" Advice Column
Posted on 09 November 2009.
So are you feeling the weight of the world on your shoulders? Share the load with your people (and help them stay honest too!) with this Special Report: “Adding Employee Accountability in Your Company”!
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Posted in Special Reports
Posted on 14 September 2009.
Steve shares how to “recession proof” your company by focusing on the “Emotional Dynamics” of the home owner’s loss. (Even if you don’t offer restoration now many of the same principles apply in carpet cleaning too!)
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Posted in Special Reports
Posted on 28 May 2010.
Are you enjoying the lifestyle benefits of living in the countryside? GREAT! This small town carpet cleaner asks, “Can I build a ‘real business’ in a market base of only 30,000 people?” Steve shares how he did it …
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Posted in Steve's "Bleeding Hearts" Advice Column
Posted on 16 November 2009.
Everyone TALKS about giving “good customer service.” But few people actually DO anything about it! Change this destructive habit with this great “employee orientation” procedure. Even better, the download is FREE!
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Posted in Practical Paperwork
Posted on 09 March 2009.
This SFS Special Report can help you to find the path in business that best suits you and your goals in life.
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Posted in Special Reports
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