Steve shares how to “transform” your company by focusing on the “Emotional Dynamics” of the home owner’s loss. (Even if you don’t offer restoration now many of the same principles apply in carpet cleaning too!)
Tag Archives | employees
All compensation arrangements have pros and cons. Steve reviews the options for commercial and other business models to pay techs.
Frustrated with high labor overhead? If you have employees it is an issue that requires attention. Steve offers 4 recommendations to offset the costs.
It IS possible to find better employees in the cleaning and restoration industry. Follow these 7 tips to start the process today.
Use an Employee Profile Page to introduce your employees before they even knock on the customer’s door. Steve offers key elements to include.
Careful, calculated compensation plans can reward productive employees. Steve offers practical considerations for residential cleaners before diving in.
Just what is a Critical Mass Business and how can you make it work for you?
Boost efficiency with clean and organized trucks/ techs. Here Steve offers 5 tips to make a difference right now!
Increased sales can bring growing pains that have destroyed many small business contractors. Here is some help …
This simple checklist consistently guides your front-line service worker’s relationship with your clients
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
Make it easy for your technicians to sell more on the job and you’ll make more money too. At the same time keep things transparent for everyone.
Far too often we just sort of let circumstances and chance determine our life.
It is vital to communicate to employees your company’s daily, weekly and long term priorities. Here’s one way to do it …
No quality person will build their career ONLY on high wages. And yes – you do need and want great employees.