Jon-Don's Strategies for Success- Marketing, Pricing and Management for Carpet Cleaning, Restoration, and Janitorial

Cleaners and restorers can learn a lot about how to run their operations from the legendary Walt Disney. After 55 years, Disney continues to be the most visited place in America. As with so many other things in life, it is focus on the little things that makes the difference …

Labor (especially YOUR own labor!) will always be your most expensive overhead. Save time by getting efficient and you will Make More Money on each job!

Home owners decide if you have done a good job or a bad job based on how they FEEL about you. So the more “care and concern” you show for their home the better. Steve shares a neat little “prop” that helps you create Customer Cheerleaders!

We seldom focus on carpet cleaning equipment or cleaning techniques in SFS except when it helps us introduce the Holy Grail of “consistency” with employees working in the customer’s homes …

Sometimes “simple is best”. This week’s quickTIPS will only cost you a few bucks and ten minutes of your time but may save you hundreds of dollars in chemical costs. Read on …

NOTHING is worse than a non-working truck mount with the customer impatiently waiting! Here are two quick tips to keep your machine humming along and your blood pressure under control …

A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.

Tom Peters may not clean carpet, but he certainly understands moments of truth. Check out the first chapter of his new book for free.