First impressions are lasting impressions. Start off on the right foot with your disaster restoration customers by showing genuine care and concern. How? By simply paying attention. Read on for the details …

Disaster restoration has the most adversarial environment and yet the biggest potential profits of any cleaning service you can offer. So which side of this “double-edged sword” will you wind up on? It all depends on “doing it right” by communicating well …

Over the past 7 years almost 300 cleaning and restoration industry professionals have been delighted to have made the trek to Langhorne, PA. Find out why you need to be there next week …

27 year industry veteran Mike Lamunyon has transformed his company with Value Added Service concepts. Every single one of his 20 plus employees are on board with the Value Added Service techniques taught by the Strategies for Success (SFS) seminar and Jon-Don’s one day “Valued Added Service for Technicians” (VAST) class. Check out what these programs could do for your company …

It has been well said, “the way to the heart lies through the stomach.” Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but “personalized” comfort food …

Read about the pros and cons of structural rebuilding in fire and water damage restoration as Steve answers the question above …

Show care and concern for the well-being of your customer’s family and home by following this simple Procedure.

Can you show genuine concern for the customer’s belongings and protect yourself at the same time? This procedure shows how.