For a turnkey profitable company you must focus on efficient, consistent production AND a positive customer experience. This means defining the job routine.
Tag Archives | first impression
Offer specialized services to deodorize real estate and you can lock up the real estate agent market. Sweet smelling properties sell fast!
Use this five step initial contact interview process to increase your commercial sales.
If you make commercial cleaning sales calls you surely meet the gate keeper. Are they friend or foe? A lot depends on how you handle your interaction.
Yep, relationships are forged (or lost) based on their first 30 seconds. Now let’s git down to your business…
Use an Employee Profile to introduce your workers to the customer in advance. Here is what to include …
So (hopefully) your phone is ringing of the hook, your days are crammed full and you are making BIG money. GREAT! And yet…
Your customer has feelings and that should interest you. This tip will help you gain new appreciation for the impression you make.
Do you (and your employees) follow this “respectful” Good Manners Checklist?
Use these techniques to share your cell phone number, make people feel special and get them to call you.
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That […]
This information has been tested and refined over the last thirty years. First by me and now for the last ten-plus years by our over 2,000 SFS members.
Steve shares how to “transform” your company by focusing on the “Emotional Dynamics” of the home owner’s loss. (Even if you don’t offer restoration now many of the same principles apply in carpet cleaning too!)
It can be ohhh so tempting to be over zealous in jamming one more job into the morning or afternoon. Even if it means sacrificing true “punctuality”.
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.