Jon-Don's Strategies for Success- Marketing, Pricing and Management for Carpet Cleaning, Restoration, and Janitorial

One California carpet cleaner wants to know if he could be sued in a house break-in where supposedly the thieves targeted the home after seeing the door hanger outside. Hmmm … good question! Where do you folks come up with this stuff! Steve takes the query and runs with it …

First impressions are lasting impressions. These three front-door-step Positive Moments of Truth break the ice with the homeowner and boost your carpet cleaning technician’s confidence.

After having thoroughly impressed the customer with your cleaning and service skills, it is now time to lay the ground work for a future relationship. What better way than with a gift that “keeps on giving”?

A Wisconsin carpet cleaner has been looking for an “excuse” to call his tardy booking customers. Steve shares a great way to reach out to your clients and at the same time create a positive Moment of Truth …

New carpet owners are motivated to keep their investment pristine. But carpet retailers are just happy to conclude the sale. So how can you get your retailer referrals on “auto-pilot”? Steve shares 5 steps to slam dunk your flooring store referrals …

“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to help you organize your work life and cut your trips to the van.

Growth brings its own set of challenges. At the top of the list is staying on top of your truck maintenance and restocking. What options does a small operator have? Steve Toburens shares his personal favorite.

Combine your Spotter program with a sticker