You must control the “company routine” you (and your techs) have with each client. Because customers LOVE consistency!
Tag Archives | infrastructure
Make it easy for your front-line technicians to focus on making the Cheerleader by giving them all their information in Job Folders.
Find the right balance between efficiency and quality service by following a perfected set-up routine.
It is a simple equation. Faster, more efficient commercial production = more profit!
When will you sell your business? Very few make plans for this very likely reality. Do it right with this Special Report.
Steve offers 5 tips to start growing into a CMB today.
Service Systems “make it easier to do it right than to do it wrong” for you and your techs!
The virus to which I’m referring is still alive, well and thriving in far too many companies.
Does your cleaning/restoration company have these “Making It Easier” procedures implemented?
Change your Business Infrastructure to avoid ugly, profit destroying negative Moments of Truth!
Success in business is based on clear, honest and open communication between all involved. Make it easy with a Production Day Sheet.
A complaining customer is just a wake up call to “tune up” your company. But before you can make these positive changes you need lots of “Why, When, Where, What and HOW?” answers.
In 2005 Steve gave the commencement address to the graduating class of Stanford University. The advice Steve borrowed and was giving to the Stanford graduates was to “Stay hungry, stay foolish!” How can this phrase influence you?
SFS is hard to put in words. It felt like I was drinking from a “fire hose of helpful information!” … “Overwhelming” in the best possible way.
Meditate on how to keep key similar items “stuck together” in all areas of your business. For example…