Jon-Don's Strategies for Success- Marketing, Pricing and Management for Carpet Cleaning, Restoration, and Janitorial

Who’s to blame? The pooch or the chemical? Only one way to find out.

Even slightly damp carpets can leave a bad impression on the homeowner. (Even worse if they slip and fall!) Use this simple TIP to create a positive Moment of Truth out of a slippery situation!

Don’t let “the customer’s problem become your problem”. Implement this little QuickTIP before your spring rush and avoid doing an “unpaid water damage loss” for a very ticked off and wet client!

A six-disk audio set designed by Steve Toburen specifically for managers looking to improve their business, become better managers, and create Customer Cheerleaders.

How can a simple drink spill in the Denver airport turn into such a large mess?