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	<title>Jon-Don&#039;s Strategies for Success &#187; mold remediation</title>
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	<link>http://sfs.jondon.com</link>
	<description>Your success is our success  -  it&#039;s that simple.</description>
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		<title>Recession Proofing Your Restoration Business</title>
		<link>http://sfs.jondon.com/2486/resources/special-reports/recession-proofing-your-restoration-business</link>
		<comments>http://sfs.jondon.com/2486/resources/special-reports/recession-proofing-your-restoration-business#comments</comments>
		<pubDate>Mon, 14 Sep 2009 22:59:13 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Special Reports]]></category>
		<category><![CDATA[carpet cleaning technician]]></category>
		<category><![CDATA[cheerleader]]></category>
		<category><![CDATA[cleaning pricing profit]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[customer eyeglasses]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[Emotional Dynamics]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[finances]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[first impression]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[tough economy]]></category>
		<category><![CDATA[water damage restoration]]></category>

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		<description><![CDATA[Steve shares how to "recession proof" your company by focusing on the "Emotional Dynamics" of the home owner's loss.  (Even if you don't offer restoration now many of the same principles apply in carpet cleaning too!)]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>12 Secrets for a Smoother Running Restoration Business</title>
		<link>http://sfs.jondon.com/1743/resources/special-reports/12-secrets-smoother-restoration-business</link>
		<comments>http://sfs.jondon.com/1743/resources/special-reports/12-secrets-smoother-restoration-business#comments</comments>
		<pubDate>Mon, 15 Jun 2009 13:49:23 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Special Reports]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[first impression]]></category>
		<category><![CDATA[inspections]]></category>
		<category><![CDATA[insurance adjusters]]></category>
		<category><![CDATA[insurance agents]]></category>
		<category><![CDATA[insurance loss]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[systems]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[water damage restoration]]></category>

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		<description><![CDATA[Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading "12 Secrets for a Smoother Running Restoration Business" well worth your time.]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mike Lamunyon transforms his restoration company with SFS/VAST!</title>
		<link>http://sfs.jondon.com/3868/reviews/success-stories/mike-lamunyon-transformed-restoration-company-with-strategies-for-success-and-value-added-service-technicians</link>
		<comments>http://sfs.jondon.com/3868/reviews/success-stories/mike-lamunyon-transformed-restoration-company-with-strategies-for-success-and-value-added-service-technicians#comments</comments>
		<pubDate>Mon, 15 Mar 2010 12:03:31 +0000</pubDate>
		<dc:creator>sfs</dc:creator>
				<category><![CDATA[SFS Success Stories]]></category>
		<category><![CDATA[education investment]]></category>
		<category><![CDATA[Emotional Dynamics]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[Jon-Don Dallas Store]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[SFS alumni]]></category>
		<category><![CDATA[SFS Member success story]]></category>
		<category><![CDATA[VAST]]></category>
		<category><![CDATA[water damage restoration]]></category>

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		<description><![CDATA[27 year industry veteran Mike Lamunyon has transformed his company with Value Added Service concepts.  Every single one of his 20 plus employees are on board with the Value Added Service techniques taught by the Strategies for Success (SFS) seminar and Jon-Don's one day "Valued Added Service for Technicians" (VAST) class.  Check out what these programs could do for your company ...]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Ready for a pop quiz?</title>
		<link>http://sfs.jondon.com/3894/billys-book-reviews/ready-for-a-pop-quiz</link>
		<comments>http://sfs.jondon.com/3894/billys-book-reviews/ready-for-a-pop-quiz#comments</comments>
		<pubDate>Mon, 17 May 2010 12:10:22 +0000</pubDate>
		<dc:creator>Bill Yeadon</dc:creator>
				<category><![CDATA[Big Billy's Books & Blogs]]></category>
		<category><![CDATA[cleaning business pricing]]></category>
		<category><![CDATA[cleaning chemicals]]></category>
		<category><![CDATA[cleaning equipment]]></category>
		<category><![CDATA[cleaning methods]]></category>
		<category><![CDATA[cleaning pricing profit]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[production]]></category>
		<category><![CDATA[William Poundstone]]></category>

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		<description><![CDATA[Here is a simple 3 question quiz that will help you understand how people buy your carpet cleaning services.  Please contribute your answers and then we'll analyze this pricing/buying topic on a deeper level ...]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>An apology &#8230; and a clarification.</title>
		<link>http://sfs.jondon.com/1729/blog/an-apology-and-a-clarification</link>
		<comments>http://sfs.jondon.com/1729/blog/an-apology-and-a-clarification#comments</comments>
		<pubDate>Fri, 12 Jun 2009 14:24:12 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[SFS Instructor’s Blog]]></category>
		<category><![CDATA[Emotional Dynamics]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[Illusion of Control]]></category>
		<category><![CDATA[insurance adjusters]]></category>
		<category><![CDATA[insurance agents]]></category>
		<category><![CDATA[insurance loss]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[water damage restoration]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=1729</guid>
		<description><![CDATA[Steve pleads guilty, your Honor, but with both an explanation (justification?) and a promise to make things right for all you restoration-only SFS site members ...]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Give your fire and water damage restoration customers a tasty way to remember you &#8230;</title>
		<link>http://sfs.jondon.com/3445/resources/quicktips/give-your-fire-and-water-damage-restoration-customers-a-tasty-way-to-remember-you</link>
		<comments>http://sfs.jondon.com/3445/resources/quicktips/give-your-fire-and-water-damage-restoration-customers-a-tasty-way-to-remember-you#comments</comments>
		<pubDate>Tue, 23 Feb 2010 14:52:23 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[customer eyeglasses]]></category>
		<category><![CDATA[Emotional Dynamics]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[last impression]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[stage play]]></category>
		<category><![CDATA[water damage restoration]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=3445</guid>
		<description><![CDATA[It has been well said, "the way to the heart lies through the stomach."  Read how you can create a great Moment of Truth with a traumatized restoration client with some very memorable but "personalized" comfort food ...]]></description>
		<wfw:commentRss>http://sfs.jondon.com/3445/resources/quicktips/give-your-fire-and-water-damage-restoration-customers-a-tasty-way-to-remember-you/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Recession proof your restoration business</title>
		<link>http://sfs.jondon.com/2462/blog/how-to-recession-proof-your-restoration-business</link>
		<comments>http://sfs.jondon.com/2462/blog/how-to-recession-proof-your-restoration-business#comments</comments>
		<pubDate>Tue, 08 Sep 2009 23:22:20 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[SFS Instructor’s Blog]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[Illusion of Control]]></category>
		<category><![CDATA[insurance adjusters]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[water damage restoration]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=2462</guid>
		<description><![CDATA[A free and open seminar presented by Phil Rosebrook, Jr. and Steve Toburen]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Don&#8217;t get caught in the middle between the adjuster and the property owner &#8230;</title>
		<link>http://sfs.jondon.com/3461/bhc/dont-get-caught-in-the-middle-between-the-adjuster-and-the-property-owner</link>
		<comments>http://sfs.jondon.com/3461/bhc/dont-get-caught-in-the-middle-between-the-adjuster-and-the-property-owner#comments</comments>
		<pubDate>Mon, 08 Feb 2010 14:19:29 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Steve's "Bleeding Hearts" Advice Column]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[emergency water damage]]></category>
		<category><![CDATA[fire and water damage restoration business resource]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[Illusion of Control]]></category>
		<category><![CDATA[insurance adjusters]]></category>
		<category><![CDATA[mold remediation]]></category>
		<category><![CDATA[water damage restoration]]></category>

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		<description><![CDATA[It is always a tough relationship between the policy holder and the insurance company.  Your job is at least partly to keep all parties happy.  One hapless Kansas mold remediation contractor got caught in the middle.  Steve gives him some hints on how to stay out of this trap in the future ...]]></description>
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