If you make commercial cleaning sales calls you surely meet the gate keeper. Are they friend or foe? A lot depends on how you handle your interaction.
Tag Archives | office
If you want a Critical Mass Business (one that can run well without you) it can’t be “all about you”.
Knowing when to walk away is critical for all service industry professionals. For restorers dealing with insureds even more so.
How many of you are guilty of CPS? (“Collection Procrastinating Syndrome”.) Why? Because you dread and fear the “confrontation” of asking for your money. I did too!
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
Success in business is based on clear, honest and open communication between all involved. Make it easy with a Production Day Sheet.
The power of your subconscious is huge. In fact, just temporarily putting off taking action has given me some of my very best ideas. The challenge is recording your idea once you have it. Steve gives some suggestions.
Every business needs a quick page-at-a-glance “State of the Union” Report on what is coming at them. (Both good AND bad!)
Do you long for an employee who can “do it all”? Don’t be too hasty. Chuck reminds us that loading people up can backfire big time!
As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!
Business is rocking … yet the office environment has this entrepreneur on his knees looking for how to bring peace to the valley.
Wise entrepreneurs eagerly embrace advice and counsel- especially from their employees. So make it easy for your front-line technicians to share their insights.
If you are in Emergency Disaster Restoration 24-7 “accessibility” is a no-brainer. But what about the average cleaner? Who should he or she be accessible to? Chuck adjusts our Customer’s Eyeglasses…
A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…
Give your customers personalized attention with these simple pocketed folders. This easy tweak will save time and aggravation for everyone.