Online five star positive reviews are “gifts that keep on giving”! Your challenge? Residential customers promise to review you online but forget!
Tag Archives | office staff
Promoting “word-of-mouth” referrals has always been the most effective business marketing. Online reviews are even better!
The Production Day Sheet details out all the key information to your tech for a given work day.
Equipment breaks down. Its part of production and nature of our industry. It’s OK. But continously sending damaged equipment back into the field is NOT ok. Here’s how to break the cycle…
Use this Equipment Repair Sheet (ERS) to let the office know about broken tools AND get them fixed right away.
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Owners that constantly change direction and don’t follow through on any of the plans get the company in trouble.
A huge problem for any service provider is clients forgetting/ blowing off appointments. Schedule these tasks for your office staff …
Every business needs a quick page-at-a-glance “State of the Union” Report on what is coming at them. (Both good AND bad!)
A California cleaning, restoration and flooring sales company owner is struggling with “demotivated” sales people. Steve shares some principles on how to run an upbeat sales meeting and how to help your staff (or you!) sell more jobs!
To help you avoid inadvertently “flogging” the employees who pull the hardest in your company, here are a few questions to ask yourself.
Do you long for an employee who can “do it all”? Don’t be too hasty. Chuck reminds us that loading people up can backfire big time!
As a company grows, it’s easy to lose control. If you aren’t careful the company morphs into a creature that nobody recognizes and is neither efficient nor a fun place to work at!
The next time you think you can put one over on your people with fast talk and elaborate excuses, think again.
Chuck addresses a few of the underlying causes of the “bottleneck” between what we ask for AND what actually gets done in our companies.