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	<title>Jon-Don&#039;s Strategies for Success &#187; office</title>
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	<link>http://sfs.jondon.com</link>
	<description>Your success is our success  -  it&#039;s that simple.</description>
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		<title>Use your employee&#8217;s &#8220;mugshot&#8221; &#8230;</title>
		<link>http://sfs.jondon.com/1423/resources/quicktips/use-your-employees-mugshot</link>
		<comments>http://sfs.jondon.com/1423/resources/quicktips/use-your-employees-mugshot#comments</comments>
		<pubDate>Tue, 23 Jun 2009 13:43:47 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[carpet cleaning technician]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[office]]></category>

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		<description><![CDATA[Seeing their picture and profile on the company web page is a great ego boost for your employees. And your customers LOVE knowing ahead of time who will be coming to their home.  Try this win-win method to better morale and branding.]]></description>
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		<slash:comments>2</slash:comments>
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		<title>A phone not answered is money lost!</title>
		<link>http://sfs.jondon.com/3443/resources/quicktips/a-phone-not-answered-is-money-lost</link>
		<comments>http://sfs.jondon.com/3443/resources/quicktips/a-phone-not-answered-is-money-lost#comments</comments>
		<pubDate>Tue, 16 Feb 2010 13:43:31 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[cheerleader]]></category>
		<category><![CDATA[customer eyeglasses]]></category>
		<category><![CDATA[first impression]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[procedures]]></category>
		<category><![CDATA[systems]]></category>
		<category><![CDATA[telephone]]></category>

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		<description><![CDATA[Does panic strike your cleaning company when the phone rings?  Or even worse, have you lost your "sense of urgency" on the phone?  Read how one multi-truck SFS graduate deals with the phone ...]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Can I build a &#8220;Honda/Accura&#8221; carpet cleaning business model?</title>
		<link>http://sfs.jondon.com/3987/bhc/can-i-build-a-hondaaccura-carpet-cleaning-business-model</link>
		<comments>http://sfs.jondon.com/3987/bhc/can-i-build-a-hondaaccura-carpet-cleaning-business-model#comments</comments>
		<pubDate>Mon, 08 Mar 2010 15:02:54 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Steve's "Bleeding Hearts" Advice Column]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[budget carpet cleaning]]></category>
		<category><![CDATA[carpet cleaning business]]></category>
		<category><![CDATA[carpet cleaning expansion]]></category>
		<category><![CDATA[cleaning business pricing]]></category>
		<category><![CDATA[cleaning pricing profit]]></category>
		<category><![CDATA[dominate local cleaning market]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[procedures]]></category>
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		<description><![CDATA[A premium Georgia carpet cleaner looks to expand into the budget cleaning market with a "parallel operation" operated with his existing staff and building.  Steve isn't real positive but would like other cleaner's thoughts.  Read and chime in ...]]></description>
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		<slash:comments>3</slash:comments>
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		<title>When Does the Sale Start?</title>
		<link>http://sfs.jondon.com/707/resources/quicktips/when-does-the-sale-start</link>
		<comments>http://sfs.jondon.com/707/resources/quicktips/when-does-the-sale-start#comments</comments>
		<pubDate>Mon, 30 Mar 2009 05:05:13 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[carpet cleaning marketing]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[telephone]]></category>

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		<description><![CDATA[Bad phone telephone technique can cost you money.]]></description>
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		<title>Painful but very productive</title>
		<link>http://sfs.jondon.com/3123/resources/quicktips/painful-but-very-productive</link>
		<comments>http://sfs.jondon.com/3123/resources/quicktips/painful-but-very-productive#comments</comments>
		<pubDate>Tue, 15 Dec 2009 14:36:01 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[carpet cleaning technician]]></category>
		<category><![CDATA[customer eyeglasses]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[office staff]]></category>
		<category><![CDATA[stage play]]></category>
		<category><![CDATA[systems]]></category>
		<category><![CDATA[telephone]]></category>
		<category><![CDATA[training]]></category>

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		<description><![CDATA[How can you make sure your company's telephone procedures are on track?  Put on your "Customer's Eyeglasses" through your ears.  See how ...]]></description>
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		<title>Timidly entering the commercial arena &#8230;</title>
		<link>http://sfs.jondon.com/2174/bhc/timidly-entering-the-commercial-arena</link>
		<comments>http://sfs.jondon.com/2174/bhc/timidly-entering-the-commercial-arena#comments</comments>
		<pubDate>Mon, 17 Aug 2009 13:10:04 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Steve's "Bleeding Hearts" Advice Column]]></category>
		<category><![CDATA[carpet cleaning marketing]]></category>
		<category><![CDATA[cleaning business pricing]]></category>
		<category><![CDATA[cleaning business profit]]></category>
		<category><![CDATA[cleaning pricing profit]]></category>
		<category><![CDATA[commercial]]></category>
		<category><![CDATA[commercial cleaning business resource]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[production]]></category>
		<category><![CDATA[sales]]></category>

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		<description><![CDATA[Many carpet cleaners are fighting off the "residential recession blues" by entering the contract commercial area.  But writing the business proposal is a bit intimidating for many of our Site Members.  Steve throws a life-line out to one hard working but frustrated carpet cleaner ...]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Service on the Homefront Audio Program</title>
		<link>http://sfs.jondon.com/1357/resources/train-prod/service</link>
		<comments>http://sfs.jondon.com/1357/resources/train-prod/service#comments</comments>
		<pubDate>Wed, 11 Feb 2009 03:57:28 +0000</pubDate>
		<dc:creator>sfs</dc:creator>
				<category><![CDATA[Training Products]]></category>
		<category><![CDATA[carpet cleaning technician]]></category>
		<category><![CDATA[cheerleader]]></category>
		<category><![CDATA[cleaning pricing profit]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[education]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[finances]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[liability]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[production]]></category>
		<category><![CDATA[stage play]]></category>
		<category><![CDATA[systems]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=1357</guid>
		<description><![CDATA[A six-disk audio set designed by Steve Toburen specifically for managers looking to improve their business, become better managers, and create Customer Cheerleaders.]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>So how long is it going to take?</title>
		<link>http://sfs.jondon.com/2311/bhc/so-how-long-is-it-going-to-take</link>
		<comments>http://sfs.jondon.com/2311/bhc/so-how-long-is-it-going-to-take#comments</comments>
		<pubDate>Thu, 03 Sep 2009 14:20:26 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Steve's "Bleeding Hearts" Advice Column]]></category>
		<category><![CDATA[carpet cleaning marketing]]></category>
		<category><![CDATA[carpet cleaning technician]]></category>
		<category><![CDATA[cheerleader]]></category>
		<category><![CDATA[cleaning business profit]]></category>
		<category><![CDATA[cleaning pricing profit]]></category>
		<category><![CDATA[competition]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[economy]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[future]]></category>
		<category><![CDATA[how to start cleaning business]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[owner/operator]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[SFS]]></category>
		<category><![CDATA[starting out]]></category>

		<guid isPermaLink="false">http://sfs.jondon.com/?p=2311</guid>
		<description><![CDATA[Steve waxes nostalgic when asked about his "success time-line" and then shares a few bone-headed mistakes he made over the years so you can avoid them!]]></description>
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		<title>Social Media for over 35 (and counting) carpet cleaners!</title>
		<link>http://sfs.jondon.com/3917/blog/social-media-for-over-35-carpet-cleaners</link>
		<comments>http://sfs.jondon.com/3917/blog/social-media-for-over-35-carpet-cleaners#comments</comments>
		<pubDate>Wed, 12 May 2010 14:17:19 +0000</pubDate>
		<dc:creator>Bill Yeadon</dc:creator>
				<category><![CDATA[SFS Instructor’s Blog]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[microsoft outlook]]></category>
		<category><![CDATA[office]]></category>
		<category><![CDATA[outlook social connector]]></category>
		<category><![CDATA[social media for cleaning and restoration websites]]></category>
		<category><![CDATA[social media marketing]]></category>

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		<description><![CDATA[Does even the word "Social Media" intimidate you? Is everything just too confusing? Do you still manage to play your 8-track tapes in your cleaning service truck? Is that what's bothering you Binky? Well, help is on the way from our "friends" at Microsoft ...]]></description>
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