A 70 year old Texas carpet store is expanding into carpet cleaning. So how can they turn their thousands of long-term retail clients into carpet cleaning customers? Steve shares tips on how to win them now … or win them later.
A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…
A Wisconsin carpet cleaner has been looking for an “excuse” to call his tardy booking customers. Steve shares a great way to reach out to your clients and at the same time create a positive Moment of Truth …
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
Prep the home owner by interviewing them on your outside water options during the booking phone call.
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
Listen carefully to your voice mail message through your prospective customer’s ears.
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Don’t do just one thing- use Massive Action by doing many different strategies all at the same time to stay busy all year round!
You can’t go wrong focusing on customer’s kids and pets. Steve shares how he programmed in some “pet positive” Moments of Truth into his technician’s daily routine …
Repeat customers are the goal of any efficient business. What is your first step in creating repeat sales? Steve shares an often overlooked answer.
The dreaded question of “how much?” meets it’s match in this Special Report.
Does a residential cleaning preinspection save money or waste money? Consider these advantages for pre-inspecting new clients.
Keep BOTH options open by asking your caller “Qualifying Phone Questions”