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	<title>Jon-Don&#039;s Strategies for Success &#187; Quality Check calls</title>
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	<description>Your success is our success  -  it&#039;s that simple.</description>
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		<title>Boost your carpet cleaning technician&#8217;s morale</title>
		<link>http://sfs.jondon.com/5183/resources/quicktips/boost-your-carpet-cleaning-technicians-morale</link>
		<comments>http://sfs.jondon.com/5183/resources/quicktips/boost-your-carpet-cleaning-technicians-morale#comments</comments>
		<pubDate>Tue, 15 Jun 2010 13:53:16 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[company morale]]></category>
		<category><![CDATA[customer concerns]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[motivating carpet cleaning technicians]]></category>
		<category><![CDATA[Quality Check calls]]></category>
		<category><![CDATA[Value Added Service for Technicians seminar]]></category>
		<category><![CDATA[VAST]]></category>

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		<description><![CDATA["Quality Check" calls made the day after the cleaning service are a great way to verify that the home owner is delighted.  (If you aren't doing them, start now!)  However, this week's quickTIP shows how to "double dip" with your Q/C calls by creating a positive Moment of Truth for your technicians.]]></description>
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		<title>Do we need to personally call back every single carpet cleaning job?</title>
		<link>http://sfs.jondon.com/3911/bhc/do-we-need-to-personally-call-back-every-single-carpet-cleaning-job</link>
		<comments>http://sfs.jondon.com/3911/bhc/do-we-need-to-personally-call-back-every-single-carpet-cleaning-job#comments</comments>
		<pubDate>Thu, 22 Apr 2010 14:20:41 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[Steve's "Bleeding Hearts" Advice Column]]></category>
		<category><![CDATA[carpet cleaning phone script]]></category>
		<category><![CDATA[carpet cleaning telephone procedures]]></category>
		<category><![CDATA[Emotional Dynamics]]></category>
		<category><![CDATA[office staff]]></category>
		<category><![CDATA[outsourcing]]></category>
		<category><![CDATA[Quality Check calls]]></category>
		<category><![CDATA[relationships]]></category>
		<category><![CDATA[telephone formats]]></category>

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		<description><![CDATA[An experienced Omaha area carpet cleaner is in danger of letting his quest for "time efficiency" threaten the all important personal relationship with his cleaning customers he has worked so hard to develop.  Steve searches for the productive middle ground ...]]></description>
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		<title>Cut your home owner complaints by placing this “Spot and Stain Card” after the cleaning!</title>
		<link>http://sfs.jondon.com/4090/resources/quicktips/cut-your-complaints-with-this-%e2%80%9cspot-and-stain-card%e2%80%9d</link>
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		<pubDate>Tue, 23 Mar 2010 14:45:48 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[callbacks]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[customer concerns]]></category>
		<category><![CDATA[Negative Moment of Truth]]></category>
		<category><![CDATA[Quality Check calls]]></category>
		<category><![CDATA[residential carpet cleaning]]></category>
		<category><![CDATA[spotting]]></category>
		<category><![CDATA[stage play]]></category>
		<category><![CDATA[work order]]></category>

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		<description><![CDATA[Don’t you just hate those nasty call-backs and complaints after you are convinced you left the carpets looking great? (Especially when the customer wasn't even there when you did the work! Grrrr ...)  Here is one great way to pro-actively solve this problem before it even starts …]]></description>
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		<title>What can carpet cleaners take away from the Toyota mess?</title>
		<link>http://sfs.jondon.com/3598/blog/what-can-carpet-cleaners-take-away-from-the-toyota-mess</link>
		<comments>http://sfs.jondon.com/3598/blog/what-can-carpet-cleaners-take-away-from-the-toyota-mess#comments</comments>
		<pubDate>Tue, 02 Feb 2010 17:05:28 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[SFS Instructor’s Blog]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[Carpet Cleaning Customer Comment]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[listening skills]]></category>
		<category><![CDATA[positioning]]></category>
		<category><![CDATA[Quality Check calls]]></category>

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		<description><![CDATA[As a professional carpet cleaning entrepreneur you have built a great and unshakable reputation for quality.  Or have you?  Steve Toburen analyzes how a complacent attitude can quickly sink a recognized world leader in quality ...  ]]></description>
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		<title>Search out your Restoration Customer&#8217;s concerns</title>
		<link>http://sfs.jondon.com/2221/resources/quicktips/search-out-your-restoration-customers-concerns</link>
		<comments>http://sfs.jondon.com/2221/resources/quicktips/search-out-your-restoration-customers-concerns#comments</comments>
		<pubDate>Tue, 22 Sep 2009 13:49:21 +0000</pubDate>
		<dc:creator>Steve Toburen</dc:creator>
				<category><![CDATA[quickTIPS]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[customer comment quality assurance form]]></category>
		<category><![CDATA[emotions]]></category>
		<category><![CDATA[fire restoration]]></category>
		<category><![CDATA[Quality Check calls]]></category>
		<category><![CDATA[stage play]]></category>

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		<description><![CDATA[On a Restoration Job keeping the peace comes first. See how a house plant can help you achieve this.]]></description>
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