You would never knowingly hire a heroin addict, would you? And yet you are allowing another equally insidious addiction to continue without trying to stamp it out. Steve shares one sure-fire (but very painful) “tough love” approach …

All of us (and especially you solo owner operators) should think about the fragile line between good health and winding up disabled in just one instant. And we’re not just talking health. Instead, think what would happen to your family’s economic security if you lose one, two, three or more months of work …

Put your Customer’s Eyeglasses on for this gem of how to improve your Technicians efficiency and the impression your customer takes away…

How can a simple drink spill in the Denver airport turn into such a large mess?

As a carpet cleaner you are invariably exposed to various “noxious substances”. Both from the cleaning agents we use AND the stuff you are taking out of the customer’s home. So WHY would you CHOOSE to expose your body to even worse products?

There is no way to beat the system… But we can adjust our habits to lessen the damage.