Fixing complaints is more about good communication than it is about your technical cleaning skills. To turn a bad situation into a positive Moment of Truth you need to do more than just remove the spot. Here’s how to fix the REAL issue …
Dealing with upset customers can take a lot of time and patience. Is it worth it? Absolutely. Follow these three steps to diffuse and convert a tense situation.
You need to tactfully reveal the real reason they are delaying so you can then ‘NEGOTIATE’.
Real estate sales are booming. And homeowners turn to their real estate agents to recommendations on showcasing their home. Steve shares how to get agent’s attention ( and referrals) for free!
Don’t do just one thing- use Massive Action by doing many different strategies all at the same time to stay busy all year round!
How can you “cuddle up” to a difficult, almost hostile prospective client? Respond to their sales objection with “Verbal Judo”!
All salespeople need to know how to deal with rejection. It is part of the process… Steve shares his favorite tips to overcome rejection.
Steve offers his favorite 3 step “closing the sale” technique. Try it for a few weeks … what do you have to lose? Give it a try!
Thank you for reading and maybe even (could it be?) actually implementing these weekly QuickTIPS!
Show appreciation to your commercial clients by making them look good to their employees AND give yourself a “burst of business” in your slow residential months of January, February and March.
It’s really very simple. “Friends do business with friends.” Here is a tip on how to expand your “referral network”!
7 simple steps to provide a commercial proposal instead of just a one time cleaning price.
Create positive client feelings right from the git-go with a simple clipboard. Small touches like this display a “Sense of Urgency” and communicate security to the client.
What is of special concern? By focusing on what is “special” to your prospective client you seal the sale and create a future Cheerleader for your company.
WINTER strikes terror in the heart of most in our industry. Should you be worried? Not if you make these winter preparations.