A Wisconsin carpet cleaner has been looking for an “excuse” to call his tardy booking customers. Steve shares a great way to reach out to your clients and at the same time create a positive Moment of Truth …

When your starting out, any work is a blessing. Read Steve’s advice to one sub-contractor.

Regardless of your preferred season of the year, we can all agree that Winter offers it’s challenges to working in the Customer’s home. Try this technique to keep your productivity up …

Display your generosity and at the same time allow your preferred market base to get a glimpse of your awesome carpet cleaning skills and your Value Added Service!

Chaos sounds horrible. It brings to mind historic events such as the fall of Saigon or 9/11 and the horrors that ensued. But chaos can also lead to opportunity. In fact there is a Chinese symbol that stands for danger but also means opportunity. Which one will you choose?

Now I’m not going to flog my sojourn down in the trenches of remodeling but let me share one anecdote that includes a lesson for all of us in the service industries.

So you finally muster up the courage to make it out your front door and through the door of a great prospect for a regular commercial maintenance account. Even better, the owner agrees to meet with you! But now what do you do???

Take care of Momma and everyone’s happy.