Growth for the sake of bragging rights is meaningless, dangerous and might just possibly be fatal to your company. Chuck focuses on how to find the right numbers and how to make them even better.
Chuck warns owners with 3 bad outcomes from executive arrogance. Then he shares specific tips on how to harness this negative energy for personal and business growth.
It takes a healthy self-confidence to open and run a small business today. But Chuck Violand reminds you to not let this confidence morph into destructive pride and arrogance.
One of our greatest threats is past success. Chuck shares two common “success pitfalls” for cleaners.
Most cleaners invite reviews; but not everyone examines them like they should. Steve revisits the “customer comment card” with a few modern tweaks.
Even with Honda’s high quality (and profits) their executives still aren’t happy. Why not? Chuck Violand explains and in the process you will learn a valuable lesson for your cleaning and restoration business …
Woody Allen postulated years ago that “75% of success is just showing up”! Chuck Violand focuses on that other vital 25% which you can control …
Most of us sort of “stumbled” into carpet cleaning as a way to pay the rent/ buy groceries/ make the car payment, etc. Chuck Violand reminds us that the journey of life should be about much more than “growing old on the wand” …
You may think that Jim Collins’ book How the Mighty Have Fallen does not pertain to you. Are you sure? Are you and your employees still 100% committed to the core beliefs and values you stated during your startup? Take 10 minutes and find out.
Everyone always talks about setting up “systems and procedures”. But I get a little confused on how to set up systems and procedures for carpet cleaning and/or restoration. It seems there are a bunch of variables here …