Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That […]
Tag Archives | telephone
The dreaded question of “how much?” meets it’s match in this Special Report.
This is a hard hitting Special Report with 10 Strategies that absolutely will transform your business- IF you implement them.
Obviously no 12 point Report is going to cover everything you need for success in restoration, but our guess is you will find downloading “12 Secrets for a Smoother Running Restoration Business” well worth your time.
You did a great job but you never heard from your customer again! Here’s 4 tricks to not let the customer forget about you.
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
No amount of money will completely “heal the irritation” of an impatient customer waiting (and waiting and waiting) for your return call. So give your caller “hope”
Your callers don’t want to wait for a return call. So in your phone message you must “sweeten the pot”! Here is how to do it…
Listen carefully to your voice mail message through your prospective customer’s ears.
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
This Customer Concern Follow-up Sheet will salvage the customer while providing valuable feedback for your company.
Let’s wrap this series up with my one-two punch that will make a complaining customer absolutely fall in love with your company.
It infuriates customers to see your workers (or sub-contractors) “dilly-dallying” on their smart phones instead of getting the job done.
My guess is that every day you (and your employees) are just “barging in” on people without “knocking”! Use this courtesy question to get permission first.
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.