All too often your front line employees can create their “own little kingdoms” by not consistently following company procedures. Tactfully add “Employee Accountability” with this week’s QuickTIP …
This Personal Tool and Equipment (PTE) List gives each on-location tech their very own tool box and makes them accountable.
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
Do you know where your employees are … right now?! Do you think you should know? Steve feels adding “Employee Accountability” to your company is essential. One way to gently “hold your employee’s feet to the fire” is to start tracking your vehicles with a GPS online service. Steve is asking for your “been there- done that” experiences …