Any phone script needs tweaking now and then… Steve Toburen’s SFS carpet cleaning phone script is due for a little fine tuning of its own. With these modifications you now have the option of giving a price over the phone and STILL book the job!
The recent Great Recession has marked (scarred?) our customer’s buying habits. Steve shows one Dallas carpet cleaner how to avoid being put on the defensive when hit with the “too high” objection …
As an entrepreneur your most valuable business resource is your time … are you using it effectively? Steve helps you break down what this means.
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.
It doesn’t really matter HOW a lead arrives- text, email, Facebook, Yelp, Google Adwords or even… by phone!
Your phone ringing will be a total waste of your time and money unless you obsess on this fact…
‘Lead Conversion’ is essential!
You need to tactfully reveal the real reason they are delaying so you can then ‘NEGOTIATE’.
We now are living in the ‘no contact’ world of COVID-19! Home owners don’t want contact with anyone! How are you going to close the sale?
Treat each phone call like the golden opportunity it is!
What options do you really have for dealing with ‘price shoppers’. Steve shares his only solid strategy.
Cleaning your carpets on the cheap is definitely “in”. Thanks to the economic downturn (and Groupon!) even well off carpet cleaning clients are negotiating for a better price. So what’s a poor cleaner to do?
Listen carefully: The vast majority of your “Why are you so expensive…?” customers don’t really care about price!
Why not hold yourself accountable and/or resolve to truly change RIGHT NOW?
What are “Valid Business Questions”? Steve gives sample questions to help you build confidence with the customer and make the sale.