About SFS: Hands-On Operations Seminar

Get your SFS Training on-line!

Join Steve Toburen for a variety of Business Transformation training options.

In-store SFS classes at Jon-Don are suspended until further notice

So, please consider the above SFS Online Training options in place of the below.

SFS: Hands-On Operations $375* (2 days)

Upcoming dates:
  • TBD
Reserve your seat below

CLICK HERE to learn how to attend SFS” ‘Hands-On Operations’ for FREE!

Is your cleaning or restoration business out of control? Are you just “winging it” every day? OR do you just need your phone to ring more often? Life is too short to lurch from one problem to the next!

SFS: Hands-On Operations “tunes up” your day-to-day business routine with hundreds of “down in the trenches” systems and procedures. You’ll receive a turnkey SFS “Business Infrastructure” that can transform your company into a Critical Mass Business– an operation that will run with you… OR without you!

The result? Your company will become a smoothly running, “stress-free  assembly line” that routinely churns out delighted Customer Cheerleaders and profits… every day! (Even while you’re on a “cell-phone-free” vacation!)

Who should attend SFS: Hands-On Operations?

  • “Overwhelmed” owners- Can’t break free to attend our five day SFS: Business Transformation? Remember that SFS: Hands-On Operations packs in many of our SFS systems and procedures in just two days! Implement this SFS “Business Infrastructure” and you’ll achieve the Personal Freedom to invest five days in SFS: Business Transformation!
  • Key employees- SFS: Hands-On Operations is perfect to quickly get your managers and key people up to speed on your “SFS vision” of a smoothly running business.
  • Owner-operators- Want to transform your “job” into a “real business”? SFS: Hands-On Operations gives you a “Business Template” to guide your company’s growth.
  • New business owners- Wouldn’t it be great to get started out right?

NOTE: Attendance at this seminar qualifies for two IICRC CEC credits.


  • How to find the “Sweet Spot”: The cleaning or restoration business model that’s right for you
  • How you (and your techs) can build a professional relationship with your clients
  • The telephone format that answers the dreaded “How much do you charge?” question
  • A step-by-step guide for creating Cheerleaders in a residential or restoration job
  • How to answer your customer’s “unspoken questions”
  • A detailed format for pre-inspecting a cleaning or residential job
  • The easy way you can make big money in water mitigation
  • How to solve the “Lemme check with my husband” hidden price objection
  • Step-by-step instructions for creating Cheerleaders in a residential or restoration job
  • Easy, low-pressure ways to offer high-profit “Additional Service Options”
  • Sales, pricing, and production ideas on contract commercial work
  • Why and how to make Immediate Quality Check Calls on all residential clients
  • How to turn a complaining customer into a delighted Cheerleader
  • How you can still make money from a “Can’t you do it for less?” customer
  • How to set up a complete pre-paid contract floor maintenance program with homeowners

Still have questions? Contact the instructor here: stevet@jondon.com

Request your SFS seat(s) TODAY!

Call 800-556-6366 (Mon.- Fri. 7:00 a.m. – 7:00 p.m. and Sat. 8:30 a.m. – 12:00 p.m. Central Time) to sign up for SFS IMMEDIATELY. (Recommended.)

OR if you prefer

Fill out this form for a confirmation phone call on your SFS registration. NOTE: A SFS/Jon-Don rep will call your phone number soon to complete your SFS reservation. (This call is required before your chosen SFS seat(s) can be guaranteed.)