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technical cleaning skills

Implement winter ‘comfort procedures’ for your customers

by Steve Toburen

Take the FEAR out of your customers winter cleaning when you follow these winter safety procedures.

Categories quickTIPS Tags cleaning equipment, cleaning methods, customer eyeglasses, fear, technical cleaning skills, telephone formats, winter season Leave a comment

Get ahead of the curve with your spring cleaning rush!

by Steve Toburen

Spring is a great time to get your equipment, truck(s) and/or you and your employees in order! But first avoid these spring cleaning dangers …

Categories quickTIPS Tags cleaning equipment, first impression, fresh water supply hose, high season, preventive maintenance, technical cleaning skills Leave a comment

The life you save may be your own! (Or your customer’s life!)

by Steve Toburen
carbon monoxide

Any death is a tragedy. But when people are killed from blowing off basic safety rules it is just so maddeningly senseless. Avoid this dangerous gas …

Categories SFS Instructor’s Blog Tags carbon monoxide, cleaning methods, cleaning procedures, cold weather, employee development, employee retention, employees, family safety, health, safety, systems, technical cleaning skills, truck work crew Leave a comment

Winter safety reminders BEFORE the snow hits!

by Steve Toburen
ready winter

Always give priority to winter safety! No matter how busy your cleaning schedule you still must work safely and efficiently.

Categories quickTIPS Tags carpet cleaning van, cleaning equipment, common courtesy, liability, planning, portable versus truck mount, safety, systems, technical cleaning skills, winter season Leave a comment

Why ‘full confession’ is always best …

by Steve Toburen

There will always be unsolvable problems in your customer’s home or business. How can you avoid endless callbacks to “fix the unfixable”? Here’s a simple reminder …

Categories quickTIPS Tags cleaning methods, complaints, concluding the transaction, customer concerns, customer eyeglasses, customer interview, relationships, spotting, stage play, systems, technical cleaning skills Leave a comment

Keep your trucks clean and organized

by Steve Toburen

Boost efficiency with clean and organized trucks/ techs. Here Steve offers 5 tips to make a difference right now!

Categories quickTIPS Tags accountability, cleaning equipment, cleaning methods, employees, first impression, systems, technical cleaning skills Leave a comment

Watch out for “internally ruptured” hose faucets this spring!

by Steve Toburen

Use this QuickTIP before your spring rush to avoid internal rupture faucet leaks that cause an “unpaid water damage loss” and very unhappy clients!

Categories quickTIPS Tags cleaning equipment, cleaning methods, complaints, emergency water damage, fresh water supply hose, liability, technical cleaning skills 7 Comments

Surviving service vehicle winter driving

by Steve Toburen

Your toughest winter problem? Driving on snow packed and icy roads! So pay attention to these safe winter driving for service vehicles reminders.

Categories quickTIPS Tags cold weather, common courtesy, motivating carpet cleaning technicians, parking service vehicle, technical cleaning skills, time management, traffic laws, vehicle, winter season Leave a comment

“What happens IF…?”

by Steve Toburen

The single most important “working safety” rule is a simple one-size-fits-all question…

Categories quickTIPS Tags accountability, cleaning methods, company policy, family safety, insurance, liability, personal development for carpet cleaners, production, safety, security, systems, technical cleaning skills, truck work crew, winter season Leave a comment

Avoiding the “silent killer”! (Carbon Monoxide)

by Steve Toburen

Listen carefully here: Carbon Monoxide is a very real danger to you, your employees AND your customers.

Categories quickTIPS Tags carbon monoxide, carpet cleaning van, cleaning equipment, cleaning methods, family safety, health, health and carpet cleaning, heated garage, liability, safety, technical cleaning skills, truck mount Leave a comment

Make the Cheerleader in ONE Minute (Or Less!)

by Steve Toburen

Let’s see just how many great MOT’s we can create in the first minute with the client …

Categories quickTIPS Tags carpet cleaning presentation, door-to-door, first impression, technical cleaning skills, two technicians on truck Leave a comment

Implement a “Production Day Sheet”- Part Two

by Steve Toburen
load list production day sheet

Make sure your Techs have the “specialized” tools they need for each job with a “load list”. Avoid those multiple trips back to the shop!

Categories quickTIPS Tags carpet cleaning technician, cleaning equipment, production, technical cleaning skills Leave a comment

How to be more productive in water damage restoration setup

by Steve Toburen

This Water Damage “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.

Categories quickFIXs Tags carpet cleaning van, emergency water damage, fire and water damage restoration business resource, parking service vehicle, production, technical cleaning skills, truck work crew, water damage restoration Leave a comment

How to improve your “set-up routine”

by Steve Toburen
set-up routine

Find the right balance between efficiency and quality service by following a perfected set-up routine.

Categories quickTIPS Tags attitude, increased efficiency procedures, infrastructure, Negative Moment of Truth, production, systems, technical cleaning skills Leave a comment

Less trips out to the van = more efficiency/money in your pocket!

by Steve Toburen

“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.

Categories quickTIPS Tags backpack, bath mats, cleaning methods, efficiency, FREE Lifetime Spotter, increased efficiency procedures, inspection tools, technical cleaning skills, time management 1 Comment
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