Dump your “Fear of Rejection”!
How can you dump the F.O.R. bugaboo? Learn from my mother! Mom always told me… “It costs nothing to ask!”
attitude
Make a ‘Preemptive Strike’ on your client!
You’ve surely heard the old saying: “You discover the problem and point it out to the client- they still ‘own it’. But when they find it and complain about it to you- now you ‘own it’!” Here’s how to make this into a system in your company.
Why you should ban the phrase “No problem”!
When your customer says “thank you” how do you reply? Steve reminds us to “keep it positive” while reminding your client about reviewing you online.
Beware of “Heightened Awareness Syndrome”
It drove me absolutely nuts when my company was blamed for the customer’s pre-existing problem(s)! However usually they (and I) were innocent victims of a weird psychological phenomenon I’ve dubbed … “Heightened Awareness Syndrome”! (HAS)
The why (and how) of firing a marginal worker
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Don’t ‘negatively surprise’ your workers!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
Collection strategies on past due accounts?
6 recommendations to motivate your office staff and get those collections made now!
Do you look forward to your day?
Far too often we just sort of let circumstances and chance determine our life. As a new calendar year approaches Steve offers some points to ponder…
A Positive Attitude is Essential in Growing Your Business!
I had worked with 2 business coaches, had been in business for over 10 years and yet I still learned SO MUCH more with SFS!
How to improve your “set-up routine”
Find the right balance between efficiency and quality service by following a perfected set-up routine.
Affluenza … no one is immune! – Part 3
As our companies grow, or as we rise through the ranks in our business, it’s easy to forget what it’s like to be one of the “workers.”
Business Bullies – Part 3
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
Business Bullies – Part 2
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Business Bullies – Part 1
Any business (regardless of size) can close the “bully gap” by recognizing the things that make a company UNIUQE are what make a company GOOD.
Stay hungry, stay foolish – Part 2
As a business owner you work hard to hang on to the success you have achieved. But can you hang on too tight?