It drove me absolutely nuts when my company was blamed for the customer’s pre-existing problem(s)! However usually they (and I) were innocent victims of a weird psychological phenomenon I’ve dubbed … “Heightened Awareness Syndrome”! (HAS)
None of us enjoy adversarial situations and few conversations can be uglier than terminating an employee!
Previously I shared how much I hated to be “surprised” by an employee. But it is only fair that you don’t surprise an employee either.
6 recommendations to motivate your office staff and get those collections made now!
Far too often we just sort of let circumstances and chance determine our life. As a new calendar year approaches Steve offers some points to ponder…
I had worked with 2 business coaches, had been in business for over 10 years and yet I still learned SO MUCH more with SFS!
Find the right balance between efficiency and quality service by following a perfected set-up routine.
As our companies grow, or as we rise through the ranks in our business, it’s easy to forget what it’s like to be one of the “workers.”
How can you dump the F.O.R. bugaboo? Learn from my mother! Mom always told me… “It costs nothing to ask!”
Bullying contaminates your company culture, undermines the morale of your people, and weakens your competitive position!
Research indicates workplace bullying behaviors fall into four very broad categories, two of which are addressed this week.
Any business (regardless of size) can close the “bully gap” by recognizing the things that make a company UNIUQE are what make a company GOOD.
As a business owner you work hard to hang on to the success you have achieved. But can you hang on too tight?
Let’s wrap this series up with my one-two punch that will make a complaining customer absolutely fall in love with your company.
What do you do when an unhappy client actually wants to USE your “100% delighted guarantee”! GRRRR! This is so unfair since you did a “good job”! Listen carefully here..