Steve Toburen

Director of Training for Jon-Don’s Partners for Success™ program, Steve Toburen spent over 20 years “down in the trenches” as the owner of one of the most successful cleaning and restoration firms in the country. Check out Steve's technician training program HERE.

“After 20 years should I convert to a franchise?”

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This is a common question and the answer varies based on each individual’s circumstances. Sometimes a franchise might be exactly what is needed. Read on for Steve’s analysis…

End your “missing tool” problem forever!

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Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …

She wants me to “price match”! Help!

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The “Great Recession” has made it “fashionable to haggle”! Here are some thoughts on how to handle value-conscious customers and the other “can you beat this price” shoppers that inevitably are going come your way.

Winning over a traumatized fire or water damage client!

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Tired of getting blown off by adjusters? Then prove to them that you will make their lives easier! Steve shares a great tip on getting the loss started off right.

Make a ‘Preemptive Strike’ on your client!

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You’ve surely heard the old saying: “You discover the problem and point it out to the client- they still ‘own it’. But when they find it and complain about it to you- now you ‘own it’!” Here’s how to make this into a system in your company.