Get them out from behind the desk!
The more time your prospect spends with you the more likely it is they will want a “return on their investment”!
Steve Toburen
Will a partnership help me grow my carpet cleaning business?
An Idaho cleaner is in between hiring his first employee or forming a partnership. Uh-oh! Time for another one of “Steve’s rants”!
Frozen pipes = Big money IF you “do it right”!
Steve hands out four key principles for making more money in water damage restoration. Check out the Four “C’s” here.
Avoiding the “Mirror Test” in hiring employees
Too many of us hire with this criteria: 1) Blow on this mirror. 2) Is the mirror fogged? 3) Yes? Great- you are hired! Steve analyses the moral, ethical and financial implications of hiring the wrong person.
Divide your water losses into two “phases”
Ever get tired of one minute being a Water Loss HERO and then all of a sudden you become a GOAT! Read how Steve solved this all-too-common problem…
Should I buy a restoration franchise?
Is disaster restoration a good fit for this Tennessee constructor? Steve’s “Who-What-Where-Why-When-How” response lays the groundwork for any business decision you might be pondering.
Silently remind your client about buying protector
Many of your long time customers may not even KNOW you offer carpet protection. Routinely remind them about ScotchGard and you’ll Make More Money!
Cleaning carpets in winter- YUCK!
Winter is on the way! So how can you keep those residential jobs coming in even during the most foul weather? By displaying care and concern for your client’s home …
How to get carpet store’s cleaning referrals …
The carpet store is just happy to conclude the sale. But you want to get an “auto-pilot” referral. Steve shares 5 steps to slam dunk these referrals …
How can I get feedback from commercial jobs?
So are comment cards appropriate for commercial accounts? At times, yes. But Steve suggests a more “proactive approach”…
Give your customer multiple ‘reminder options’
A huge problem for any service provider is clients forgetting/ blowing off appointments. Schedule these tasks for your office staff …
Dump your “Fear of Rejection”!
How can you dump the F.O.R. bugaboo? Learn from my mother! Mom always told me… “It costs nothing to ask!”
“After 20 years should I convert to a franchise?”
This is a common question and the answer varies based on each individual’s circumstances. Sometimes a franchise might be exactly what is needed. Read on for Steve’s analysis…
End your “missing tool” problem forever!
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
Steve’s Top 5 “Grow Your Business TIPS”
Increased sales can bring growing pains that have destroyed many small business contractors. Here is some help …