A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.
When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.
The Production Day Sheet details out all the key information to your tech for a given work day.
A collection of efficiency procedures for the cleaning and restoration industry. Don’t just do the work right, do it quickly to move on to the next job.
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.
You need your tools and chemicals in the field with the technicians. Not forgotten back at the shop! Check out Steve’s great tip using a utility cart.
A truck mount without cleaning supplies won’t make you any money. Make sure your work crews always restock the chemicals they need.
This Commercial “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
How many commercial bids have you given over the last 5 years with just one price? Please consider including this “open access” cleaning option.
Steve offers techniques for using a “test cleaning” to prepare an accurate bid.
Steve offers 8 tips to increase efficiency and speed up production for maximum profits. (Without creating negative moments of truth.)
Everyone is happier when they have an established routine for the day and know precisely what is expected of them.