Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
efficiency
Don’t let ’em get away without a fight!
Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.
Empower your employees to follow PPE procedures
When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Implement a “Production Day Sheet”- Part One
The Production Day Sheet details out all the key information to your tech for a given work day.
Time to “Git ‘er done”!
A collection of efficiency procedures for the cleaning and restoration industry. Don’t just do the work right, do it quickly to move on to the next job.
Less trips out to the van = more efficiency/money in your pocket!
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.
A utility cart for more efficient truck re-stocking
You need your tools and chemicals in the field with the technicians. Not forgotten back at the shop! Check out Steve’s great tip using a utility cart.
Stop “desperation re-ordering” once and for all!
A truck mount without cleaning supplies won’t make you any money. Make sure your work crews always restock the chemicals they need.
How to be more productive in commercial cleaning setup
This Commercial “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.
Give your commercial prospect the “open access” option
How many commercial bids have you given over the last 5 years with just one price? Please consider including this “open access” cleaning option.
How to convert wild guessing into an accurate commercial bid
Steve offers techniques for using a “test cleaning” to prepare an accurate bid.
How can I speed up production?
Steve offers 8 tips to increase efficiency and speed up production for maximum profits. (Without creating negative moments of truth.)
How to create a “Production Day Sheet”
Everyone is happier when they have an established routine for the day and know precisely what is expected of them.
Git yerself efficient!
What is your goal in business? “Be more efficient” should be near top of the list. Continue to work on the efficiency your company for many benefits.