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efficiency

Help out a local kid while you save time, money AND irritation!

by Steve Toburen

A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.

Categories quickTIPS Tags cleaning equipment, cleaning methods, efficiency, employees, production, systems, technical cleaning skills, truck mount Leave a comment

Adding an ‘Employee Efficiency Bonus’

by Steve Toburen

Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.

Categories quickTIPS Tags accountability, carpet cleaning technician, customer cheerleader, efficiency, employees, goals, legal issues, motivating carpet cleaning technicians, motivation, recognition bonus, salary, Spot and Spill warranty, upselling 4 Comments

Reassure your clients with a ‘call-ahead’!

by Steve Toburen

Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.

Categories quickTIPS Tags call-ahead, carpet cleaning technician, cell phones, communication, efficiency, employees, Negative Moment of Truth, office staff, phone script, production, voicemail 2 Comments

Don’t let ’em get away without a fight!

by Steve Toburen
customer lifetime value

Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.

Categories quickTIPS Tags carpet cleaning marketing, efficiency, new carpet cleaning customers, repeat carpet cleaning customers, value added service Leave a comment

Empower your employees to follow PPE procedures

by Steve Toburen

When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.

Categories quickTIPS Tags accountability, carpet cleaning technician, cleaning equipment, efficiency, employee retention, employees, job site inspections, motivating carpet cleaning technicians, recognition bonus, safety Leave a comment

Implement a “Production Day Sheet”- Part One

by Steve Toburen

The Production Day Sheet details out all the key information to your tech for a given work day.

Categories quickTIPS Tags efficiency, growing your carpet cleaning operation, office staff, production, residential carpet cleaning, security, systems Leave a comment

Time to “Git ‘er done”!

by Steve Toburen
increased efficiency procedures

A collection of efficiency procedures for the cleaning and restoration industry. Don’t just do the work right, do it quickly to move on to the next job.

Categories SFS Instructor’s Blog Tags efficiency, increased efficiency procedures Leave a comment

Less trips out to the van = more efficiency/money in your pocket!

by Steve Toburen

“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.

Categories quickTIPS Tags backpack, bath mats, cleaning methods, efficiency, FREE Lifetime Spotter, increased efficiency procedures, inspection tools, technical cleaning skills, time management 1 Comment

A utility cart for more efficient truck re-stocking

by Steve Toburen

You need your tools and chemicals in the field with the technicians. Not forgotten back at the shop! Check out Steve’s great tip using a utility cart.

Categories quickTIPS Tags cleaning chemicals, cleaning equipment, efficiency, increased efficiency procedures, recognition bonus, truck mount, vehicle Leave a comment

Stop “desperation re-ordering” once and for all!

by Steve Toburen

A truck mount without cleaning supplies won’t make you any money. Make sure your work crews always restock the chemicals they need.

Categories quickTIPS Tags checklist, cleaning chemicals, cleaning methods, consistency, efficiency, increased efficiency procedures, procedures, production, systems, truck mount Leave a comment

How to be more productive in commercial cleaning setup

by Steve Toburen

This Commercial “Set-up List” organizes each trip out to the truck while still focusing on security and keeping a low profile.

Categories quickFIXs Tags commercial, commercial cleaning business resource, efficiency, procedures, production, systems, time management Leave a comment

Give your commercial prospect the “open access” option

by Steve Toburen

How many commercial bids have you given over the last 5 years with just one price? Please consider including this “open access” cleaning option.

Categories quickTIPS Tags commercial cleaning business resource, efficiency, maintenance contract commercial cleaning, open access, production, selling commercial cleaning Leave a comment

How to convert wild guessing into an accurate commercial bid

by Steve Toburen

Steve offers techniques for using a “test cleaning” to prepare an accurate bid.

Categories quickTIPS Tags bidding, carpet cleaning financials, cleaning business pricing, cleaning pricing profit, cost analysis, efficiency, production, upholstery cleaning Leave a comment

How can I speed up production?

by Steve Toburen
speed up production

Steve offers 8 tips to increase efficiency and speed up production for maximum profits. (Without creating negative moments of truth.)

Categories Steve's "Bleeding Hearts" Advice Column Tags cleaning pricing profit, efficiency, owner/operator, production, starting carpet cleaning, time management Leave a comment

How to create a “Production Day Sheet”

by Steve Toburen

Everyone is happier when they have an established routine for the day and know precisely what is expected of them.

Categories quickFIXs Tags efficiency, maintenance contract residential cleaning, production, residential carpet cleaning Leave a comment
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