Give your customer multiple ‘reminder options’
A huge problem for any service provider is clients forgetting/ blowing off appointments. Schedule these tasks for your office staff …
efficiency
End your “missing tool” problem forever!
Nothing ticked me off more than a phone call like this: “Steve, don’t yell at me. But I can’t change out a plugged jet on my carpet wand because there is no wrench on this van.” Read on to see how we fixed this recurring issue …
The dangers of “carcass feeding” in your cleaning/restoration business
Chuck Violand shows that we can learn a lot from the efficiency found in a pride of lions roaming the African Serengeti. However, many times new accounts take much longer to bring down than a plump gazelle. So you should just maybe check out Chuck’s warning admonition …
Cut your stress with Red Tags!
Increase profits and efficiency (and lower your blood pressure!) when you avoid missing equipment on the job by insisting on “Red Tagging” the steering wheel!
Grab those “BF’s” and “PUD’s”
The power of your subconscious is huge. In fact, just temporarily putting off taking action has given me some of my very best ideas. The challenge is recording your idea once you have it. Steve gives some suggestions.
Use “Creative Scheduling” for commercial accounts
Steve’s stack of regular commercial “Service Agreements” let him sleep much better. But he did want to SLEEP at night. Learn how Steve avoided doing late night commercial work with his “Creative Commercial Scheduling” technique!
Don’t “surprise” me!
Success in business is based on clear, honest and open communication between all involved. Make it easy with a Production Day Sheet.
Help out a local kid while you save time, money AND irritation!
A wise businessperson knows which fights are worth fighting. Your highly trained service technicians specialty should be making the Cheerleader for future cleaning sales. Support your crews (and avoid headaches) with this System.
Adding an ‘Employee Efficiency Bonus’
Steve explains how “sharing the pain” (AND the profits) can hold your employees “accountable” while also helping them strive for perfection.
Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Don’t let ’em get away without a fight!
Want to reduce your marketing cost and increase repeat sales? Calculate your customer lifetime value and you will get motivated for customer service.
Empower your employees to follow PPE procedures
When a worker “owns” their personally assigned PPE they will be much more likely to care for it and follow PPE procedures.
Implement a “Production Day Sheet”- Part One
The Production Day Sheet details out all the key information to your tech for a given work day.
Time to “Git ‘er done”!
A collection of efficiency procedures for the cleaning and restoration industry. Don’t just do the work right, do it quickly to move on to the next job.
Less trips out to the van = more efficiency/money in your pocket!
“Save time and energy”. Countless gadgets and tools promise this now. This TIP uses a simple backpack to boost your work efficiency.