Reassure your clients with a ‘call-ahead’!
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
phone script
Book winter work now to stay busy all year round
Don’t do just one thing- use Massive Action by doing many different strategies all at the same time to stay busy all year round!
Home owners love technicians who love pets!
You can’t go wrong focusing on customer’s kids and pets. Steve shares how he programmed in some “pet positive” Moments of Truth into his technician’s daily routine …
What’s on YOUR phone?
Listen carefully to your voice mail message through your prospective customer’s ears.
How to create repeat customers
Repeat customers are the goal of any efficient business. What is your first step in creating repeat sales? Steve shares an often overlooked answer.
Using a Telephone Format
The dreaded question of “how much?” meets it’s match in this Special Report.
Seven smart reasons to make a pre-inspection
Does a residential cleaning preinspection save money or waste money? Consider these advantages for pre-inspecting new clients.
Pre-inspecting vs. Pricing-Over-The-Phone
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
ANSWER YOUR PHONE!
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
Dealing with the “How much?” question…
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
Texting for “permission to call”
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.
Make a “day before” phone call
A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…
When does your over-the-phone sale start?
Instill in your office people that “The sale starts as soon as the phone rings.” Follow this five-step procedure to increase your phone-sales conversions.
You just never know who is calling …
Tired of all the “how much” phone calls from Price Shoppers? SFS member Larry Holder reminds us that not all questions about price are from cheap people. Then Steve chimes in with a great (and free) phone script that answers “How much do you charge”?
How can I “work” my 70 year data base of installed carpets?
A 70 year old Texas carpet store is expanding into carpet cleaning. So how can they turn their thousands of long-term retail clients into carpet cleaning customers? Steve shares tips on how to win them now … or win them later.