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phone script

Slow down- sell more!

by Steve Toburen

If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …

Categories quickTIPS Tags carpet cleaning telephone procedures, complaints, customer service, phone script, telephone Leave a comment

Don’t let THEIR problem become YOUR problem!

by Steve Toburen

Prep the home owner by interviewing them on your outside water options during the booking phone call.

Categories quickTIPS Tags carpet cleaning telephone procedures, cleaning equipment, fresh water supply hose, phone script Leave a comment

ANSWER YOUR PHONE!

by Steve Toburen

Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!

Categories quickTIPS Tags after hours cleaning work, carpet cleaning telephone procedures, emergency water damage, forward scheduling, outsourcing, phone script, telephone Leave a comment

What’s on YOUR phone?

by Steve Toburen

Listen carefully to your voice mail message through your prospective customer’s ears.

Categories quickTIPS Tags carpet cleaning marketing, communication, customer eyeglasses, first impression, listening skills, marketing, phone script, professional, sales, telephone, telephone formats, voicemail 2 Comments

Reassure your clients with a ‘call-ahead’!

by Steve Toburen

Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.

Categories quickTIPS Tags call-ahead, carpet cleaning technician, cell phones, communication, efficiency, employees, Negative Moment of Truth, office staff, phone script, production, voicemail 2 Comments

Book winter work now to stay busy all year round

by Steve Toburen

Don’t do just one thing- use Massive Action by doing many different strategies all at the same time to stay busy all year round!

Categories quickTIPS Tags carpet cleaning marketing, commercial, maintenance contract commercial cleaning, maintenance contract residential cleaning, package pricing, phone script, sales, selling commercial cleaning, slow season, winter season 2 Comments

Home owners love technicians who love pets!

by Steve Toburen
kids and pets

You can’t go wrong focusing on customer’s kids and pets. Steve shares how he programmed in some “pet positive” Moments of Truth into his technician’s daily routine …

Categories quickTIPS Tags carpet cleaning marketing, customer concerns, customer interview, family safety, marketing, marketing to women, pet odors, phone script Leave a comment

How to create repeat customers

by Steve Toburen
create repeat customers

Repeat customers are the goal of any efficient business. What is your first step in creating repeat sales? Steve shares an often overlooked answer.

Categories quickTIPS Tags carpet cleaning marketing, forward scheduling, FREE Lifetime Spotter, phone script, repeat carpet cleaning customers, value added service Leave a comment

Using a Telephone Format

by Steve Toburen

The dreaded question of “how much?” meets it’s match in this Special Report.

Categories Special Reports Tags bidding, carpet cleaning marketing, cleaning business pricing, cleaning pricing profit, communication, competition, emotions, inspections, phone script, procedures, sales, stage play, systems, telephone, telephone formats 2 Comments

Seven smart reasons to make a pre-inspection

by Steve Toburen
preinspection residential cleaning

Does a residential cleaning preinspection save money or waste money? Consider these advantages for pre-inspecting new clients.

Categories quickTIPS Tags communication, inspections, phone script, production, telephone formats Leave a comment

‘Pre-inspecting’ vs. ‘Immediate Pricing/Booking’

by Steve Toburen

Keep BOTH options open by asking your caller “Qualifying Phone Questions”

Categories quickTIPS Tags business questions, carpet cleaning telephone procedures, in the home script, phone sales, phone script, sales, telephone formats Leave a comment

Dealing with the “How much?” question…

by Steve Toburen

Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…

Categories quickTIPS Tags business questions, customer interview, moment of truth, ownership, phone script, price shoppers, residential carpet cleaning, telephone Leave a comment

Texting for “permission to call”

by Steve Toburen

Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.

Categories quickTIPS Tags cell phones, communication, emotions, first impression, Illusion of Control, marketing to women, personal space, phone script, telephone, texting Leave a comment

Make a “day before” phone call

by Steve Toburen

A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…

Categories quickTIPS Tags call-ahead, carpet cleaning marketing, carpet cleaning technician, carpet cleaning telephone procedures, communication, customer eyeglasses, employees, office, phone script, production, stage play, systems, truck work crew Leave a comment

When does your over-the-phone sale start?

by Steve Toburen

Instill in your office people that “The sale starts as soon as the phone rings.” Follow this five-step procedure to increase your phone-sales conversions.

Categories quickTIPS Tags attitude, carpet cleaning marketing, carpet cleaning telephone procedures, communication, first impression, mirrors, office, office staff, phone sales, phone script, sales, telephone, telephone formats Leave a comment
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