Don’t let THEIR problem become YOUR problem!
Prep the home owner by interviewing them on your outside water options during the booking phone call.
Prep the home owner by interviewing them on your outside water options during the booking phone call.
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
Listen carefully to your voice mail message through your prospective customer’s ears.
Learn from an experienced Arizona carpet cleaner how to consistently creates positive Moments of Truth before your Technician even reaches the customer’s driveway.
Don’t do just one thing- use Massive Action by doing many different strategies all at the same time to stay busy all year round!
You can’t go wrong focusing on customer’s kids and pets. Steve shares how he programmed in some “pet positive” Moments of Truth into his technician’s daily routine …
Repeat customers are the goal of any efficient business. What is your first step in creating repeat sales? Steve shares an often overlooked answer.
The dreaded question of “how much?” meets it’s match in this Special Report.
Does a residential cleaning preinspection save money or waste money? Consider these advantages for pre-inspecting new clients.
Keep BOTH options open by asking your caller “Qualifying Phone Questions”
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
Do you respect your customer’s personal space? What about your employees? Steve analyzes how “personal space” includes the use of telecommunications.
A “day before” Confirmation Call creates efficiency and profitability for you. Even better, it is a great positive Moment of Truth for the home owner…
Instill in your office people that “The sale starts as soon as the phone rings.” Follow this five-step procedure to increase your phone-sales conversions.
Tired of all the “how much” phone calls from Price Shoppers? SFS member Larry Holder reminds us that not all questions about price are from cheap people. Then Steve chimes in with a great (and free) phone script that answers “How much do you charge”?