Turning the tables on those pesky “Price Shoppers”!
Tempted to just tell in-your-face price shoppers to go ahead and try your friendly local “bait and switcher” low-ball competitor? A better option is …
telephone
Dealing with the “How much?” question…
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
Painful but very productive
How can you make sure your company’s telephone procedures are on track? Put on your “Customer’s Eyeglasses” through your ears. See how …
Carpet cleaning technician mobile phone frustrations
Mobile phone use by you or your cleaning operation employees in the home is a bad idea. Here are some options to curb the problem.
Slow down- sell more!
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
Keep your techs busy by ‘reaching out’ to customers!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
Always Ask a ‘Courtesy Question’
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
ANSWER YOUR PHONE!
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
How to sell more protector from your cell phone!
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?
What’s on YOUR phone?
Listen carefully to your voice mail message through your prospective customer’s ears.
Why you MUST ‘convert’ EVERY lead! (Part 3)
It doesn’t really matter HOW a lead arrives- text, email, Facebook, Yelp, Google Adwords or even… by phone!
Why you need to ‘convert’ EVERY call! (Part 2)
Let’s do a ‘deep dive’ into the true cost of you not converting even one potential customer (lead).
Why you should obsess over every single phone call!
Treat each phone call like the golden opportunity it is!
How to convince impatient callers to leave a message
Your callers don’t want to wait for a return call. So in your phone message you must “sweeten the pot”! Here is how to do it…
Carpet Cleaning Pre-Inspections That Sell!
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!