Cell phone use by janitorial employees?
A Portland janitorial service manager deals with the frustrating plague of techno-addiction. What is YOUR policy on cell phones and their usage in the field? Steve gives his preferred guidelines.
telephone
Write their name down IMMEDIATELY!
Developing a relationship over the phone is a real challenge. Your cleaning or restoration company can start building a bond with a new client right from the “git-go” with this little tip…
How to deal with “I wanna a price now” callers!
Any phone script needs tweaking now and then… Steve Toburen’s SFS carpet cleaning phone script is due for a little fine tuning of its own. With these modifications you now have the option of giving a price over the phone and STILL book the job!
Avoid negative cell phone Moments of Truth
You’ve worked really hard to polish your company image. Don’t let bad cell phone habits bring it down. Get started with these TIPS from the frontlines of a really successful carpet cleaning operation.
Turning the tables on those pesky “Price Shoppers”!
Tempted to just tell in-your-face price shoppers to go ahead and try your friendly local “bait and switcher” low-ball competitor? A better option is …
Dealing with the “How much?” question…
Don’t get tripped up with price quotes, keep the conversation going with my two-step “How much?” reply. Here’s how it works…
Painful but very productive
How can you make sure your company’s telephone procedures are on track? Put on your “Customer’s Eyeglasses” through your ears. See how …
Carpet cleaning technician mobile phone frustrations
Mobile phone use by you or your cleaning operation employees in the home is a bad idea. Here are some options to curb the problem.
Slow down- sell more!
If you are insanely busy and your phone is ringing like crazy you can easily fall into being a ‘fast talker’ over-the-phone! Try this …
Keep your techs busy by ‘reaching out’ to customers!
All businesses can be hit with a slow slump. (Things happen!) But meanwhile you need to meet payroll, keep your techs working and pay your Jon-Don bill! Hmmm…
Always Ask a ‘Courtesy Question’
Stop ‘barging in’ on people on the phone without ‘knocking’! instead, use this ‘Courtesy Question’ to get permission first!
ANSWER YOUR PHONE!
Like it or not, your phone is your “Business Life Line”. Don’t take it for granted, answer your phone!
How to sell more protector from your cell phone!
Impulse purchases are just that! Your client is in the mood to buy when her carpets are stunningly beautiful right after the cleaning. But what if she isn’t home to see the results?
What’s on YOUR phone?
Listen carefully to your voice mail message through your prospective customer’s ears.
Why you MUST ‘convert’ EVERY lead! (Part 3)
It doesn’t really matter HOW a lead arrives- text, email, Facebook, Yelp, Google Adwords or even… by phone!