Find the right balance between efficiency and quality service by following a perfected set-up routine.
It can be ohhh so tempting to be over zealous in jamming one more job into the morning or afternoon. Even if it means sacrificing true “punctuality”.
Negative online reviews are a tempting way to vent. Your problem? A negative review can stick around “forever”!
Be smart. Choose your words wisely when speaking with Customers. Steve gives three examples to put into practice today.
Overbooking does damage in a multitude of ways. Steve Toburen exposes these dangers and offers some practical solutions.
Clients sing your praises when they have been super impressed with your work. How can you make this happen today and EVERY day?
Organize and control your company’s Moments of Truth with these free tools.