Do you follow a 5-Step introduction sequence?
Help your technicians start off on the right foot with these simple introduction pointers.
stage play
So is the “Principle of Reciprocity” manipulative?
So how can you create a positive Moment of Truth out of the customer thanking you? And should you subtly encourage them to refer you to others? (Even online?) But more importantly- should you? Bill Yeadon gives both sides of the “Great Debate”.
So should we wear shorts?
Steve’s take on wearing shorts during the summer. Three factors to consider.
When, why (and how) to FOCUS on a new hire…
The best time to create and build a new hire relationship? During and immediately after your hiring process! Here’s how …
Never ‘accuse’ your prospect of having a “problem”!
Steve shares one word to never use with a customer along with a reminder on a much more neutral and less “accusatory” phrase.
Help your clients ‘feel good’ about the condition of their home!
How many times have you had a residential carpet cleaning customer apologize to you for the condition of her carpets? This can be treacherous ground. This week’s quickTIPS shares a great response that will turn a negative in to a great positive Moment of Truth …
Tuning up your ‘Front Door Routine’
So you’ve arrived on time, introduced yourself and you’re even wearing your photo I.D. badge. Now what?
Why ‘full confession’ is always best …
There will always be unsolvable problems in your customer’s home or business. How can you avoid endless callbacks to “fix the unfixable”? Here’s a simple reminder …
Take action now to make your receivables easier!
It is YOUR money! So stop feeling guilty about asking for it. Steve shares a key technique to stay on top of your receivables!
How to ‘stage manage’ your employee’s job routine
For a turnkey profitable company you must focus on efficient, consistent production AND a positive customer experience. This means defining the job routine.
Carpet Cleaning Pre-Inspections That Sell!
Getting your foot in the door can be tough. Making the sale can be even tougher. Wouldn’t it be nice if there was a step by step guide on how to inspect your customer’s home and sell your services efficiently on a regular basis. We present the latest SFS Special Report: Carpet Cleaning Inspections That Sell!
Using a Telephone Format
The dreaded question of “how much?” meets it’s match in this Special Report.
Creating Cheerleaders with clipboards
Clipboards are a great “stage prop” for an often nervous technician. (And for you too!) Maximize the benefits regardless your industry…
Don’t let ’em get away!
The customer wants “to consult” with their spouse. In reality they have a price objection. Here’s how to get price out in the open and still make the sale.