Do the right thing! In life and on the job.
What is the best way to “differentiate” yourself from your competition? Steve Toburen says displaying (and feeling) old-fashioned “care and concern” for your clients…
values
The Story Factor by Annette Simmons
The best business books aren’t just about business; they give you tools to improve your communication skills and/or increase your powers of influence. Bill explores how to create a “story”.
Should you play “Simon says” in business?
Water mitigation expert Ivan Turner shares why blindly following the crowd is dangerous. Plus he shares some innovative restoration marketing ideas learned from the late Sam Walton…
Why (and how) to create a ‘Shared Vision’!
Employees “get on board” much more easily if they’ve helped design your “business choo-choo”. So bring one or more key people with you to our SFS seminar!
SFS Member Profile: Chavez Restoration, Inc.
Chavez Restoration Inc. continues to honor the core values of 1) doing the best job possible, 2) being the best for the task and 3) keep the customer satisfied .
3 more “required skills” for entrepreneurs – Part II
Do you have what it takes to build a truly successful cleaning or restoration company? Chuck Violand shares three more essential skills…
To solve problems: “Less can be more”
How many times have you screamed, “Don’t just stand there- DO SOMETHING!” SFS instructor Chuck Violand explains the best strategy may be to “do nothing”…
“Breaking bread” brings your team together
People hire on with you for you for a pay check. (Duh!) BUT they stay long term because they “buy in” emotionally to the family atmosphere and shared vision you have created. Read on for how to do it …
Having problems? Don’t follow the lead of Corporate America
Great leaders don’t shrink back from responsibility. Chuck Violand offers an earnest plea to business owners: “Stop the whining and face reality”.
How to reverse “Owner Arrogance”
Chuck warns owners with 3 bad outcomes from executive arrogance. Then he shares specific tips on how to harness this negative energy for personal and business growth.
The power of your “Positive Reflection”
Make it easy for your workforce to enchant the home owner. And yes, appearances DO matter! With this simple technique you can remind your people to see themselves through the eyes of their customer.
“The surprising truth about what motivates us”
Most cleaning business owners believe that their workforce would perform better if only they could pay their people more. In other words, better monetary rewards = motivated employees. Motivation guru Dan Pink reveals why this is a flawed assumption.
“The 20 Foot Rule”: Improving relationships.
Make eye contact and say hello. Sounds simple. However, many of us struggle with even the most basic people skills. Here is a simple rule to make it happen for you and your workforce.
Employees blossom in a family atmosphere
Today’s cleaning industry employee wants more than just a paycheck. Steve shares ideas how to promote a fun-loving family atmosphere.
The two BIG responsibilities of a good leader …
Most of us entered the carpet cleaning industry by the “back door”- as technicians first. No shame in that. But sooner or later most carpet cleaners must morph into being a “leader” in their company. Being a good leader is both simpler and infinitely more difficult than you may have ever imagined …